Business Analyst

Business Analyst

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy, Where Each Relationship Matters, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a Business Analyst to support banking operations through testing coordination, business analysis, process improvement initiatives, and ongoing operational support. This hybrid position is based in Plymouth, MA, requiring onsite attendance three (3) days per week and remote work up to two (2) days per week, subject to business needs.

The Business Analyst will be responsible for coordinating testing, creating and executing test scripts, data mapping, obtaining appropriate management approvals, supporting projects, and escalating issues as they arise across banking operations. This position is also responsible for the development, analysis, and reporting of complex business information to management. The successful candidate will balance project-based business analysis with daily operational support while identifying and implementing process improvements that enhance efficiency and mitigate risk.

Key Responsibilities include, but are not limited to:

• Gather requirements and review, analyze, and create documentation of business unit needs including workflow, program functions, and steps required to implement business processes.
• Participate in cross-functional projects supporting system enhancements, new implementations, process improvements, and business initiatives.
• Develop test plans and perform system testing for production support changes, enhancements, defect fixes, and application upgrades
• Provide daily support for core business applications and ancillary systems, serving as a first point of contact for questions, issues, and requests.
• Respond to day-to-day business requests involving data analysis, ad hoc query requests, system issues and operational questions.
• Perform data maintenance updates and corrections while ensuring data accuracy and appropriate controls.
• Troubleshoot data and system issues and coordinate resolution with technical and operational teams.
• Identify opportunities to improve operational efficiency through automation and/or lowering risk in current business processes. Work with internal teams and vendors to implement solutions.
• Investigate, troubleshoot, and document application issues, partnering with technical teams and vendors as needed to resolve incidents.
• Ensure compliance rules and regulations, and all Federal and State regulations are being met for all processes.
• Provide post-implementation support for new initiatives, upgrades and projects.
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree or equivalent work experience
• Three or more years of experience in banking operations or financial services is preferred, including but not limited to testing and implementing applications.
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues.
• Experience working with core and ancillary banking systems preferred.
• Experience working with data query tools and analyzing data.
• Knowledge of commonly used financial industry/ banking concepts, practices and guidelines.
• Excellent oral communication and technical writing skills.
• Ability to work independently while collaborating effectively within a team environment.
• Strong PC skills including Excel.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being. Benefits include competitive compensation with performance-based incentive awards, health, and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodation to enable individuals with disabilities to perform the essential functions of their roles.