IT Process Delivery Manager

Platform Delivery Process Manager II

Location: Newport Beach, CA, Omaha, NE, or Charlotte, NC

Job Description: We are seeking a Delivery Manager, BPM Enablement Platform to join the company. This role will support the Enablement Platform Portfolio by driving delivery coordination, vendor engagement, resource management, and operational governance across the BPM Platforms and related BPM initiatives. The Delivery Manager will serve as a key liaison between business requestors, delivery partners, platform leadership, and external vendors to ensure successful execution of platform initiatives.

Key Responsibilities

• Intake, Demand, and Requirements Management
• Coordinate Appian Application Request Interview sessions with business requestors to understand objectives, scope, timelines, and delivery needs.
• Facilitate discovery and intake activities to ensure application requests are appropriately documented and aligned with platform standards.
• Coordinate Appian Application Requirement Review sessions with development vendors and technical teams.
• Ensure business requirements, assumptions, dependencies, and risks are clearly communicated and documented.
• Vendor and Resource Management
• Act as the primary point of contact for the upcoming Managed Services engagement supporting the BPM Enablement Platform.
• Coordinate communications between company stakeholders and delivery leadership.
• Facilitate governance meetings, action item tracking, and issue resolution activities.
• Serve as a primary coordination point between company and external Managed Services development partners.
• Own tracking and management of contracted resources against Statements of Work (SOWs).
• Monitor resource allocations, onboarding, offboarding, utilization, and capacity to ensure alignment with approved funding and priorities.
• Work with vendor leadership to address resource needs, staffing changes, delivery risks, and contractual obligations.
• Monitor and provide visibility into contract lifecycle activities, including initiation, approvals, renewals, amendments, and expirations.
• Partner with finance, sourcing, and vendor management teams to ensure timely processing and compliance with procurement requirements.
• Portfolio and Delivery Operations
• Maintain portfolio and project information within Planview, ensuring timely and accurate updates.
• Track project milestones, delivery commitments, risks, issues, and dependencies across platform initiatives.
• Produce delivery reports and status updates for platform leadership and stakeholders.
• Support planning activities, resource forecasting, and operational governance processes.

Qualifications

• 5+ years of experience in technology delivery, project management, vendor management, or related roles.
• Experience coordinating software delivery initiatives involving business and technical stakeholders.
• Experience managing vendor resources and contractual deliverables.
• Familiarity with procurement, contract management, and financial governance processes.
• Experience using project and portfolio management tools such as Planview, Azure DevOps, or similar platforms.
• Strong organizational, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

What Will Make You Stand Out

• Experience supporting Appian, Workflow, BPM, or low-code platforms.
• Experience working with managed service providers and offshore delivery teams.
• Experience within financial services, insurance, or highly regulated industries.
• Proven ability to coordinate cross-functional teams and drive delivery outcomes through influence and collaboration.

Desired Success Measures

• Efficient intake and onboarding of Appian application requests.
• Accurate tracking and management of vendor resources and SOW commitments.
• Timely contract processing and renewal management.
• High-quality delivery reporting and Planview portfolio maintenance.
• Successful partnership and transition activities with the Managed Services organization.
• Strong stakeholder satisfaction and effective cross-functional collaboration.
• This role will be instrumental in helping the BPM Enablement Platform scale delivery capabilities, improve governance, and provide a consistent experience for business partners seeking Appian and workflow solutions.

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.