Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Position Summary - The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase. In this position, you will be a hands-on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university's Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise-level oversight. In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar's Office, Schools and Colleges, University Financial Services, and more.

An overview of the job duties for this position is as follows:

• Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet regularly with campus partners to understand priorities. Design and support complex system builds, including interactive portals, forms, administrative dashboards, advanced reporting, and sophisticated workflows. Provide support for critical business processes in times of emergency and outside of standard office hours. Manage communication with vendors regarding software issues, enhancements, and roadmap alignment.
• Technical Architecture (25%): Responsible for technical architecture and shared system configuration governance. Define and manage access controls, permissions, and user roles at an enterprise scale. Establish and enforce technical standards, comprehensive documentation, and best practices for system use and development. Oversee and manage data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines.
• Team Supervision (25%): Collaborate with team members to foster a People First culture: supporting one another, ensuring effective communication, celebrating differences, and working through challenging projects or tasks together. Perform performance evaluations, manage workloads, and assign tasks according to organizational strategy and project needs. Provide training, coaching and mentorship in application systems design, technical troubleshooting, and development.
• Project Management (10%): Lead complex projects with cross-campus stakeholders. Monitor and track project progress. Communicate project status with team and stakeholders. Update OIT Project Portfolio regularly.

Minimum Qualifications - Bachelor's Degree or 4 years of a combination of comparable work experience, training, and/or education. Experience collaborating across a large organization to achieve shared goals and complete complex IT projects. Proven experience building and maintaining professional working relationships. Ability to produce accurate and reliable work within deadlines. Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration. Supervisory or leadership experience. Strong interpersonal skills and ability to communicate effectively, both verbally and in writing, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds. Ability to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentation. Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support. Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies.

Preferred Qualifications - Experience with Technolutions Slate. Experience with Hyland OnBase. Experience with SQL, XML, and JSON. Experience with HTML, CSS, and JavaScript. Experience working in Higher Education.

Key Cultural Competencies - Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU's policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship - Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours - On Campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.

Total Compensation Range & Benefits Statement - Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools.