Client Growth and Business Development Manager

This is not an ordinary job.

Have you ever wanted to join a rapidly growing company, work closely with its leadership, and help build something bigger than yourself?

This may be that opportunity.

Rios Center for Plastic Surgery & Medspa is entering an extraordinary period of growth. We are expanding our team, strengthening our technology and systems, extending our hours, and preparing for future locations and additional surgeons.

We are seeking a driven, energetic, and business-minded Patient Growth Executive.

This is not a traditional receptionist, front-desk, or customer-service position. It is a high-impact, performance-driven business-development role at the intersection of patient experience, relationship building, sales, technology, and growth.

You will report directly to the founder and CEO and work closely with our Client Experience Team to turn warm inquiries into consultations, consultations into life-changing patient experiences, and great patient experiences into lasting relationships and referrals.

YOUR MISSION

Create an extraordinary first impression, build genuine relationships, and help qualified prospective patients confidently take their next step.

Every lead represents a person who trusted us enough to raise their hand. Your job is to ensure that person feels seen, heard, valued, and guided.

WHAT YOU WILL OWN

• Respond to new inquiries within five minutes whenever possible
  

• Communicate with prospective patients by telephone, text, and approved digital channels
  

• Make approximately 100–125 outbound calls per day when required
  

• Build genuine relationships with prospective patients
  

• Schedule qualified consultations
  

• Build confidence and excitement before each consultation
  

• Conduct persistent, professional follow-up without becoming pushy
  

• Reactivate older leads and patients
  

• Help reduce consultation no-shows
  

• Maintain accurate lead ownership, statuses, notes, tasks, and opportunity values in the CRM
  

• Track response time, contact rate, consultations booked, show rate, conversion, and revenue
  

• Participate in call recording, review, coaching, and role-playing
  

• Identify weaknesses in scripts, workflows, automations, and the prospective-patient journey
  

• Work closely with the Client Experience Manager, sales consultants, marketing team, front office, and executive leadership
  

• Help create referral, reactivation, and patient-retention programs
  

• Contribute ideas that improve the patient experience and accelerate business growth
  

WHY THIS OPPORTUNITY IS DIFFERENT

You will:

• Become a key member of our Client Experience and Growth Team
  

• Work under the direction and coaching of the Client Experience Manager.
  

• Gain meaningful access to and mentorship from our founder and CEO
  

• Participate in conversations about patient experience, business growth, and process improvement
  

• Help improve the systems that guide prospective patients through their journey
  

• Work inside a respected plastic surgery practice with more than five decades of history
  

• Learn how a multimillion-dollar healthcare and aesthetics business operates
  

• Directly influence consultations, patient satisfaction, and revenue growth
  

• Have opportunities for advancement and future leadership as the organization expands
  

• Be rewarded for measurable performance—not simply for occupying a chair
  

PERFORMANCE EXPECTATIONS

This is a performance-driven position. During the introductory period, we will evaluate:

• Speed-to-lead
  

• Call volume and quality
  

• Contact rate
  

• Consultations scheduled
  

• Consultation show rate
  

• Follow-up consistency
  

• CRM accuracy
  

• Communication ability
  

• Coachability
  

• Initiative
  

• Contribution to the team
  

You will receive training, scripts, coaching, technology, and clear expectations. What you do with those tools is where you separate yourself.

THE FUTURE OF THIS ROLE

For the right person, this role can grow far beyond lead follow-up.

As the practice expands, you may have the opportunity to help build scripts and training systems, develop referral and retention programs, participate in growth planning, help launch new locations, and advance into a leadership position within our Client Experience and Growth Team.

This is an opportunity to arrive before the next chapter is written—and help write it.

HOW TO APPLY

Please submit your résumé along with a short video answering these three questions:

1. What is the most impressive measurable result you have produced in a previous position?
   

2. Tell us about a time you followed up persistently and turned an uncertain prospect into a customer or client.
   

3. Why do you believe you can become a top performer in this role?
   

Applicants who provide vague or generic responses, or who do not submit the requested video, may not be considered.

If you are hungry to grow, confident enough to be measured, humble enough to be coached, and excited to help build something remarkable, we want to hear from you.

Confidence starts here—and so might the most exciting chapter of your career.

Requirements

• Fluent professional communication in both English and Spanish is mandatory
  

• Proven success in sales, business development, luxury retail, hospitality, automotive sales, aesthetics, healthcare, real estate, recruiting, or another relationship-driven industry
  

• Naturally energetic, warm, confident, persuasive, and professional
  

• Comfortable initiating conversations and spending a significant portion of the workday on the telephone
  

• Ability and willingness to make approximately 100–125 outbound calls per day when required
  

• The calls are warm calls.
  

• Strong listening skills and the ability to ask thoughtful questions
  

• Highly responsive, with the discipline to contact new leads quickly
  

• Persistent and professional follow-up skills
  

• Competitive, accountable, and motivated by measurable results
  

• Strong organizational skills and the ability to manage a large pipeline without losing the human touch
  

• Comfortable learning and consistently using CRM software, dashboards, telephone systems, texting platforms, and automation
  

• Previous CRM experience is preferred
  

• Accurate and timely data entry and documentation
  

• Open to call recording, coaching, role-playing, feedback, and continuous improvement
  

• Comfortable being evaluated through goals, scoreboards, conversion metrics, and performance reviews
  

• Ability to work collaboratively with management, sales consultants, marketing, and front-office teams
  

• Availability for some evening and weekend coverage based on business needs
  

• High level of personal initiative, resilience, reliability, and follow-through
  

• Ability to maintain discretion and protect confidential patient and business information
  

• High school diploma or equivalent required; college degree or relevant professional experience preferred
  

This position is not suited for someone who avoids telephone conversations, waits to be told what to do, resists coaching, dislikes performance measurement, or becomes easily discouraged after hearing “not yet.”

Benefits

• 50,000 annual base salary
  

• Performance-based bonus and incentive structure
  

• On-target earnings potential of $150,000 or more for exceptional performance
  

• Medical insurance benefits
  

• Retirement-plan benefits
  

• Paid time off
  

• Educational and professional-development stipend