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ZipStaff Inc.
ServiceNow ITOM LeadZipStaff Inc. • Spokane, Washington, United States
ServiceNow ITOM Lead

ServiceNow ITOM Lead

ZipStaff Inc. • Spokane, Washington, United States
1 day ago
Salary
$62.00–$65.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: ServiceNow ITOM Lead.
Location: Spokane, WA (On-site).
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099).


About the Opportunity:

ZipStaff is seeking a ServiceNow ITOM Lead to design and guide enterprise ITOM delivery for a global technology services firm.

This is a hands-on technical lead role in a multi-tier production ServiceNow environment. You will own CMDB, Discovery, and Service Mapping architecture, review implementation and customization end-to-end, and give developers clear technical direction. Platform admins or ITSM-only consultants without deep ITOM will not be a fit.


What You’ll Do:

  • Lead end-to-end ITOM implementation and customization on ServiceNow.
  • Implement and govern CMDB, Discovery, and Service Mapping.
  • Work with client/server APIs: GlideRecord, GlideForm, GlideAggregate, GlideDialogWindow, and related APIs.
  • Validate requirements, flag gaps, and confirm solutions are accurate and feasible.
  • Provide domain architecture and technical best practices.
  • Participate in requirements sessions and translate outcomes into developer guidance.
  • Review ITOM build quality, customization, and production readiness.
  • Support ITOM capabilities including Cloud Insights, ITOM Governance, ConnectedOps, and Cloud Observability.

Required Qualifications:

  • 10–12 years of ServiceNow experience in an enterprise, multi-tier production environment.
  • 10+ years in IT overall.
  • Hands-on implementation of CMDB, Discovery, and Service Mapping.
  • Strong Glide API experience (GlideRecord, GlideForm, GlideAggregate, GlideDialogWindow).
  • Proven ability to design ITOM solutions and review developer work.
  • ServiceNow Certified System Administrator (or Administration certification).
  • ServiceNow Implementation Specialist certification in Discovery and/or Service Mapping.
  • Ability to work on-site in Spokane, WA.
  • Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

  • ServiceNow ITOM Cloud Insights, ITOM Governance, ConnectedOps, Cloud Observability.
  • Prior lead experience on multi-workstream ITOM programs.
  • Additional ServiceNow ITOM / CIS certifications.

About ZipStaff:

ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches and long-term success.

To apply, please submit your resume highlighting ServiceNow ITOM (CMDB, Discovery, Service Mapping), Glide development, and relevant ServiceNow certifications.



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    ServiceNow ITOM Lead • Spokane, Washington, United States

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