Program Administrator

About Capable Without Conditions, LLC (CWC)

Capable Without Conditions (CWC) is an Integrated Behavioral Health and Developmental Services Organization committed to providing thoughtful, person-centered support in residential settings designed for stability, growth, and dignity. Our work is grounded in the belief that meaningful outcomes are achieved through consistency, compassion, and a highly skilled team. We invest deeply in our workforce, offering competitive compensation, comprehensive benefits, and ongoing training because we understand that the quality of care we provide is directly tied to the strength and well-being of our staff. At CWC, team members are not only supported in their roles—they are valued as essential partners in delivering services that make a lasting difference in the lives of those we serve.

Position Summary

The Program Administrator is responsible for the overall operation, regulatory compliance, and program management of the Community Crisis Home (CCH). The Administrator ensures that services are delivered in a safe, structured, and person-centered environment consistent with the approved Program Design and applicable regulatory requirements. The Program Administrator (PA) provides leadership and supervision to program staff and ensures that the facility operates in compliance with all applicable laws and regulations including Title 17 California Code of Regulations, Title 22 California Code of Regulations, Department of Developmental Services (DDS) requirements, and Regional Center contract obligations.

Minimum Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required (bachelor’s degree in social work, psychology, human services, or related field preferred).
• Ability to pass DOJ/FBI background clearance and Community Care Licensing criminal record clearance
• Valid California driver’s license and vehicle insurance; and acceptable driving record.

• Minimum two (2) years prior experience providing direct care or supervision to individuals with developmental disabilities and be one of the following:

• a registered behavior technician, or

• licensed psychiatric technician, or

• qualified behavior modification professional
• Active Adult Residential Facility (ARF) Administrator Certification issued by the California Department of Social Services and maintained in good standing

• Supervisory or program management experience preferred
• Current CPR and First Aid certification or ability to obtain upon hire

• Crisis intervention certification such as CPI, Ukeru, or equivalent

• Completion of DSP 1 and DSP 2 training

• Completion of Residential Services Orientation (RSO) with Regional Center upon hire

• Strong working knowledge of Title 17 and Title 22 regulations

• Provide 24-hour on-call coverage as scheduled and available to answer calls and report back to the program within a reasonable time in case of emergency and/or provide on-site coverage when required

Essential Duties and Responsibilities

Program Operations

• Oversee day-to-day operations of the Community Crisis Home program

• Ensure compliance with applicable licensing and regulatory requirements
• Ensure services are delivered consistently with the approved Program Design as well as resident(s) Individual Program Plans (IPP), Individual Service Plans (ISP), Individual Behavior Support Plans (IBSP), and medical or psychiatric treatment plans
• Maintain a safe and therapeutic residential environment for clients and staff

• Responsible for operational decision-making, staff supervision, incident response, and regulatory compliance

Staff Leadership and Supervision

• Recruit, hire, train, and supervise program staff
• Conduct performance evaluations and provide coaching and feedback to employees
• Implement corrective action and disciplinary measures when necessary
• Ensure appropriate staffing levels and regulatory staff-to-resident ratios

On-Call Responsibilities

• Participate in a rotating on-call schedule
• Respond to emergencies and provide operational guidance outside of normal business hours when necessary
• Report to the facility or provide on-site support when required during critical incidents

Regulatory Compliance

• Ensure program compliance with all applicable regulations including Title 17 California Code of Regulations and Title 22 California Code of Regulations
• Maintain required documentation and records for licensing and Regional Center oversight
• Coordinate and participate in licensing inspections and regulatory reviews

Crisis and Incident Management

• Respond to critical incidents, behavioral crisis, and medical emergencies
• Ensure incidents are properly documented and reported in accordance with regulatory requirements
• Coordinate with emergency services, Regional Center representatives, and clinical providers as necessary

Program Oversight

• Monitor program performance and quality of care
• Ensure staff receive required training and certification
• Collaborate with clinical professionals to support resident behavioral and medical needs

Mandated Reporter Requirement

All employees are responsible for protecting resident rights, maintaining confidentiality, and reporting suspected abuse or neglect in accordance with mandated reporter laws and program policies.

Work Environment and Physical Requirements

This position operates in a residential environment supporting individuals with developmental disabilities and behavioral challenges and their staff who support them. Employees may be exposed to stressful situations. This position requires frequent standing, walking, bending, and assisting clients with mobility. Staff may be required to lift or support up to 50 pounds and assist with physical transfers. Employees must be able to respond quickly to behavioral or medical emergencies and may work in environments with variable noise levels, movement throughout the residence, and must actively engage with clients. Work may involve both indoor residential activities and outdoor activities / community outings with clients. Various shifts are required, including evenings, overnights, weekends, and holidays to maintain coverage.

Equal Employment Opportunity

The organization is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected status under applicable law.

At-Will Employment Statement

Employment with the organization is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, consistent with applicable law.

Additional Information / Other duties

This job description outlines the primary duties and responsibilities of the role but is not intended to be an exhaustive list of all work requirements. The employee may be required to perform other duties as assigned. Management reserves the right to modify job duties or responsibilities at any time to support organizational needs.

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