The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
Represents the SCR in contacts with other IRS executives/officials, representatives of other agencies, and officials from the private sector regarding cross-functional or building/geographic area-wide administrative support matters and initiatives. Provides key linkage/coordination between customers and providers in ensuring cross-functional support activities and initiatives are carried out. Serves as the primary liaison with service providers requiring information about activities impacting multiple functions within a single location.
Serves as the SCR's principal 'problem solver' for identifying, analyzing, and resolving building/geographic area-wide or multi-functional problems and complex issues. Develops new or 'cutting edge' solutions/courses of action that ensure all related issues are identified and effectively integrated across functional lines as appropriate. Ensures that the appropriate senior leadership/managers or other service providers are alerted of any emerging issues, systemic problems, developing trends, etc. As necessary, coordinates with service providers to implement solutions/courses of action.
Assumes a leadership role in coordinating building/geographic area-wide or cross-functional administrative activities and initiatives. Continually studies, analyzes, and anticipates building/geographic area-wide program activities, initiatives, and/or requirements. As needed, coordinates the development of action plans and schedules for initiating multiple cross-functional projects, including projected personnel, equipment, and/or budget requirements. Establishes criteria for measuring degree of project achievement and customer satisfaction. Ensures that plans are consistent with Service goals and policies while meeting customer needs and expectations. Provides briefings and prepares comprehensive reports to keep the SCR, other executives/managers, and NTEU (National Treasury Employees' Union) officials apprised of all facets relative to cross-functional program initiatives and projects.
Develops and implements strategies for creating effective partnering with NTEU representatives. Creates unique methods and approaches for establishing and maintaining positive work relationships in order to foster trust and cooperation. On behalf of the SCR, serves as the initial key focal point in addressing/developing remedies to extremely significant building/geographic area-wide or cross-functional administrative support issues/disputes/concerns between management and labor. Monitors MOU's (Memorandums of Understanding) and other agreements to ensure appropriate resources are utilized so that customer expectations, timeframes, and commitments are met. Identifies areas requiring attention, develops approaches/strategies for addressing, and apprises the SCR and functional heads accordingly. Assumes a leadership role for developing/revising MOU's between/among customers, service providers, and/or NTEU.
STANDARD POSITION DESCRIPTIONS (SPD): PD93500 Visit the IRS SPD Library to access the position descriptions.
Administrative Officer • Oakland, CA, United States
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