The Service Advisor is responsible for providing exceptional customer service throughout the vehicle service and repair process.
This position serves as the primary point of contact between customers and the dealership’s Service Department, ensuring clear communication, accurate repair recommendations, and a positive customer experience.
Greet customers promptly and professionally upon arrival.
Consult with customers regarding vehicle maintenance and repair needs.
Write accurate repair orders and document customer concerns and vehicle conditions.
Communicate recommended maintenance and repairs based on manufacturer guidelines and technician findings.
Provide customers with clear explanations of repairs, costs, and estimated completion times.
Obtain customer authorization before performing additional work.
Maintain consistent communication with customers regarding repair status and changes to estimates.
Coordinate with technicians, parts personnel, warranty administrators, and management to ensure efficient vehicle repairs.
Review completed repairs with customers and explain work performed.
Prepare accurate invoices and collect payment when applicable.
Follow up with customers after service to ensure satisfaction.
Maintain a high level of customer satisfaction while meeting dealership performance and sales objectives.
Ensure all repair orders and customer records are complete and accurate.
Follow dealership policies, safety procedures, and manufacturer requirements.
Help maintain a clean, professional, and organized service department.
Previous automotive service advisor, service consultant, or dealership experience preferred.
Strong customer service and communication skills.
Ability to explain automotive repairs and maintenance in an easy-to-understand manner.
Basic knowledge of vehicle systems, maintenance, and repair procedures.
Strong organizational and time-management skills.
Ability to multitask in a fast-paced environment.
Professional appearance and positive attitude.
Ability to work effectively with customers, technicians, and dealership staff.
Valid driver’s license and acceptable driving record.
Experience with dealership management systems (DMS).
Knowledge of manufacturer maintenance schedules and warranty procedures.
Automotive Service Excellence (ASE) knowledge or certification is a plus.
Previous experience with service sales, upselling, or customer retention.
Competitive base pay and/or commission opportunities.
Medical, dental, and vision insurance.
Paid time off and holidays.
Retirement plan options.
Training and career advancement opportunities.
This position involves working in a busy dealership service environment and may require standing, walking, and moving between the service drive, customer waiting area, and service department.
The Service Advisor may occasionally inspect vehicles and should be comfortable working around automotive equipment, tools, and shop activity.
Service Advisor • Lubbock, TX, US
Camping World is seeking a Service Advisor to join our growing team.As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing a... Show more
Become a Surrogate and Help Create a Family While Supporting Your Own.Surrogacy gives you the opportunity to make an extraordinary impact in someone’s life while strengthening your own family’s fut... Show more
Customer Service RepImagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? We're already imagining you in that job, right now.We're imag... Show more
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, c... Show more
ESSENTIAL FUNCTIONS: (other duties may be assigned).Ensure hospitality for all store guests by ensuring timely guest transactions, facilities/store cleanliness, and implementation of Yesway standar... Show more
Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time... Show more
Agriculture Advisor (Remote)ID:ARS-PA-117Location:LubbockProgram:ARSWage/Hr:$75.Hours/Week:12Minimum Age:55For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialize... Show more
Customer Specialist In Training.As a Customer Specialist In Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax.Acting as a trusted guide, you'll sup... Show more
Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitmen... Show more
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, c... Show more
Commercial Door Service Advisor.Vortex Doors, America's highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advis... Show more
Join the dynamic team at SpinXpress, where every role is vital in delivering a memorable experience to our guests.We're committed to creating a vibrant, family-oriented culture that's both fun and ... Show more
Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand.Our team members make a difference every day by delivering exceptional customer service.Our team i... Show more
Assist the Store Manager with management responsibilities including training and development of employees and store responsibilities;.Scheduling employees for shifts;.Resolving store issues includi... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
The Service Ops Assistant Manager is first and foremost responsible for guest relations and satisfaction.He/she assumes total store responsibility in Store Director, Assistant Store Director, Groce... Show more
Best Job Ever!Minimal weekday hours required (join for weekends only!)Generous team member discount$400 bonus for every referral hired with no limitCompetitive hourly pay rates & team bonusGet ... Show more
Field AdjusterCCMS & Associates is looking for a 1099 Field Adjuster in Texas, specifically the Lubbock area.We are answering a call to action to add to our existing roster.The time is now to g... Show more
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car... Show more
Make an impact providing expert financial advice with heart.Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing.Here, you'll make... Show more
