Gerente de turno

Shift Manager Position

SIGNING BONUS $250.00

The shift manager plays an important role in training, developing, and leading the crew. Serves as a fundamental part of the leadership team, helps the restaurant serve the tastiest chicken and coordinates a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities

• Plan your shifts
• Verify compliance with procedures and protocols
• Address and resolve problems that arise in restaurant operations
• Assist the General Manager
• Train and lead a team without supervision
• Engage in operational and technical employee training
• Maintain a positive, energetic team atmosphere
• Verify customer satisfaction/Handle customer complaints
• Apply a continuous improvement mindset to processes and procedures
• Open/close restaurant
• Help with inventory (record)
• Help with staffing needs
• Help with controllables and labor: maintains general sanitation, health, cleanliness, and safety standards for food preparation areas, kitchen services, and dishes and utensils.
• Follow and comply with all safety rules, policies, and procedures.

Behaviors Expected

• BE OBSESSED WITH SERVICE
• Friendly and welcoming attitude/Model customer orientation to other employees
• Anticipate and prevent problems with a proactive attitude
• Energetic team leader
• Must have excellent interpersonal communication skills to work with others
• Sense of urgency
• Attention to detail
• Proactively help where most needed in the restaurant

Requirements

• High school diploma or equivalent required.
• More than one year of experience in similar positions or customer service.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to customer satisfaction, always prioritizing the customer in all interactions.
• Preferred: Food Handler Card/ServSafe Certification.
• Proficiency in English and Spanish*.
• Ability to work with computers.
• Must comply with company hygiene and personal care policies. Ability to lift and push 50 lbs (23 kg).
• Ability to stand for long periods.
• Availability to work nights, weekends, and holidays.
• Must be over 18 years old.

Pay Rate

USD $19.50/Hr.