Program Manager - Learning Operations & Communications

Job Title: Program Manager - Learning Operations & Communications
Location: Plano, Texas
Duration: Longterm
Experience:10 Above

Position Summary:

We are seeking a highly motivated and experienced Program Manager Learning Operations & Communications with 5+ years of experience in program management, learning and enablement programs, or enterprise program operations to join our AI Learning Program team. This position is ideal for a candidate who thrives in a fast-paced, deadline-driven environment to execute and deliver all operational aspects of AI Learning Program, including communications, content, presentations, tracking, ambassador engagement, and meeting logistics, ensuring every milestone is completed on time and with high quality. Working closely with the Program Lead, who owns strategy and final approvals, the successful candidate will be responsible for independently building, sending, tracking, and managing all program deliverables in a fast-paced and deadline-driven environment.

Requirements

Description / Essential Functions:

Communications and Engagement

Draft and send all cohort communications end to end: welcome emails, reminders, nudges, graduation and certification notices, and advanced cohort invitations

Write and manage Teams and Viva Engage posts, announcements, and engagement campaign messaging

Draft the quarterly newsletter and recurring program updates

Monitor and respond to the program communications channels (email, Viva Engage, Teams)

Coordinate cross-functional communications with business unit leads and Enterprise AI leadership and executives

Moderate program channels; surface and amplify participant success stories and contributions

Presentation and Material Development

Design and build presentation decks for monthly cohort meetings, office hours, Pod Leader sessions, program launches, and executive briefings

Bring genuine visual design sensibility - clean layouts, strong information hierarchy, on-brand execution, and an eye for improving how material looks and reads

Build supporting materials including templates, one-pagers, playbooks, and participant guides

Create and maintain SharePoint pages as the program's single source of truth for resources, recordings, templates, and links

Prepare decks and session materials to be reviewed and approved by the Program Lead before delivery

Program Operations and AI Ambassador Outreach

Own the master program calendar covering monthly cohort meetings, office hours, pod meetings, and executive sessions

Schedule all recurring meetings, manage invitations, and handle reschedules and format changes

Provision and maintain participant access across tools.

Run the intake and placement workflow to select participants for cohorts

Maintain accurate cohort rosters and trackers across all participant tracks

Track learning progress and certification, validate completion, and submit final completion data

Coordinate room bookings, AV, and logistics for in-person sessions

Events, Meetings, and Training Support

Plan and support live learning experiences including monthly meetings, office hours, workshops, and AI Ambassador cohort launches

Coordinate guest speakers, agendas, and session materials

Help run meetings and training sessions - manage chat, support facilitation, and keep sessions on time

Run pre-session preparation checklists and post-session recaps

Tracking, Measurement, and Reporting

Maintain program trackers and the KPI dashboard, refreshing data on a set cadence

Build and maintain Excel trackers with clean structure, accurate data, and validation

Run cohort feedback surveys and retrospectives, and surface insights for program improvement

Monitor program health metrics including engagement, completion rate, drop-off, time-to-certification, and sentiment

Support KPI reporting and executive summaries for leadership

Minimum Qualifications:

5+ years in program management, learning and enablement programs, or enterprise program operations

Experience managing cohort-based training and learning programs end-to-end

Strong written communication with the ability to draft professional content independently

Advanced PowerPoint, visual design, and Excel tracking/reporting skills

Experience with SharePoint, Outlook, Teams, and meeting coordination

Daily use of AI tools such as Microsoft 365 Copilot, ChatGPT, and Claude

Highly organized, self-driven, and capable of handling multiple deadlines

Able to lead meetings, manage stakeholders, and coordinate support staff

Preferred Qualifications:

Experience in corporate learning, talent development, or certification programs

Familiarity with change management, facilitation, Power BI/Power Apps, and large enterprise environments

Position Type/Expected Hours of Work:

Hybrid work environment (3-4 days onsite per week)

Contract position