This position is responsible for the effective collection of accounts ranging from 60-180 days. Utilizing extensive skip tracing techniques, the Collection Rep will make every effort to locate the customer in order to negotiate effective payment plans and or settlements. This position requires excellent customer service skills in all stages of the collection process.
Responsibilities
· Maintains a work queue of 60 -180 days delinquent accounts
· Ensures all FDCPA, and CFDCPA 1788-1788.33 are adhered to at all times.
· Achieves and maintains TEAM and Individual production STANDARDS and GOALS within the department.
· Negotiates settlements and payment arrangements with Supervisor and or Management prior approval.
· Prepares equity and asset analysis in order to qualify an account to be referred to the Front and Mid-end Team lead for possible litigation or charge off recommendations.
· Refers bankrupt loans to the legal department for further processing and analysis
· Responsible for ensuring a timely follow-up of all accounts assigned in his/her work queue.
· Solicits check by phone, Western Union and Credit Card payments in order to mitigate potential losses.
Requirements
• 3 years of experience in collection of 60 to 180 delinquent loans and accounts.
• Analytical and problem-solving skills
• Ability to work in a fast-paced work environment type 40wpm
• Excellent communication skills
• Bilingual in Spanish (A Plus)
• A general understanding of legal issues and bankruptcy laws and regulations
• Ability to organize workload for effective collection efforts
Education
· High School diploma or equivalent required.
· Accreditations in Customer Service, Fair Debit Collection or MS Office products preferred but not required.
Other Skills/Abilities
· Knowledge of FDCPA and Fair Billing Act preferred
· Being able to speak additional languages (primarily Spanish) preferred but not required.
· Supervisory skills or experience also a plus.
Benefits
Health
Dental
Vision
401K
Paid Time off
Mid End Specialist • Carlsbad, CA, US
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