Business Analyst
We're seeking a mid-level ITS Business Analyst (5+ years experience) to support vendor-delivered technology projects and selected internal application initiatives. You will lead and coordinate requirements activities, serve as a liaison between business stakeholders, vendors, and IT teams, and help plan communication and training to ensure smooth adoption. The role also contributes to production support, triaging issues and clarifying bugs with development and vendor teams.
Key Duties & Responsibilities
- Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
- Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria).
- Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests.
- Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes.
- Partner with business owners to create training plans (training assets, scheduling, train-the-trainer, job aids).
- Coordinate UAT planning, scripts, and feedback loops; track defects to closure.
- Gather and refine requirements for internal application enhancements and minor projects.
- Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps-to-reproduce, logs, and impact.
Qualifications (Business Analyst)
- 5+ years as an IT/ITS Business Analyst or similar role (systems analyst, product analyst).
About Us: InterSources Inc
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.