Job Number: 419186
Job Announcement Communications Operations Manager Office of Emergency Management and Communications Police Dispatch Number of Positions: 1 (Additional vacancies possible pending budget approval) Salary: $125,316 - $141,660 Applications for this position will be accepted until 11:59pm CDT on 10/16/2026 Under direction, this class functions at the managerial level overseeing the operations and staffing of an assigned shift within the Office of Emergency Management Communications (OEMC); and performs related duties as required.
Essential Duties Directs personnel responsible for supervising Police Communications Operators engaged in receiving and processing 9-1-1 emergency calls, and dispatching police field units to reported incidents of crime or emergencies Monitors team activities to ensure efficient and effective work operations and to lead continuous improvement efforts Prepares work schedules for personnel on an assigned shift; prepares staff performance evaluations; attends grievance meetings; and administers disciplinary actions as required Reviews and approves daily assignments of Police Communications Operators and allocation of workstation equipment to ensure optimum use of resources Monitors operating efficiency of the computer-aided dispatch (CAD) system and related equipment to ensure timely resolution of technical problems Informs staff and ensures implementation of new policies and procedures relating to emergency communications operations Notifies administration of critical incidents or emergencies Represents the department at various interagency and interdepartmental meetings Conducts operational studies, manages key performance indicators, and prepares management reports on staff operational and system performance Functions as the first point of contact during non-business hours, responsible for security and building operations for the OEMC facility Additional duties may be required for this position
Location: 911 Emergency Communications Center Division: Police Dispatch Address : 1411 West Madison Street, Chicago, IL 60607 Days Off : Rotating Watch : Various (1st, 2nd & 3rd Watch) THIS POSITION IS EXEMPT FROM CAREER SERVICE
Qualifications
Minimum Qualifications Nine (9) years of work experience in emergency communications and dispatching operations in a computer-aided dispatch environment, of which three (3) years are in a supervisory role related to the responsibilities of the position, OR Graduation from an accredited college with an Associate's degree in Public Safety Management, Public Administration or a related field, plus seven (7) years of experience in emergency communications and dispatching operations in a computer-aided dispatch environment, of which three (3) years are in a supervisory role related to the responsibilities of the position, OR Graduation from an accredited college or university with a Bachelor's degree in Public Safety Management, Public Administration or a related field, plus five (5) years of experience in emergency communications and dispatching operations in a computer-aided dispatch environment, of which three (3) years are in a supervisory role related to the responsibilities of the position, OR Graduation from an accredited college or university with a Master's degree in Public Safety Management, Public Administration or a related field, plus four (4) years of experience in emergency communications and dispatching operations in a computer-aided dispatch environment, of which three (3) years are in a supervisory role related to the responsibilities of the position
Licensure, Certification, or Other Qualifications LEADS certification is required within six (6) months of hire date The Office of Emergency Management and Communications may request that successful candidates pass a drug screen and background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.
COMMUNICATIONS OPERATIONS MANAGER • Chicago, IL, United States
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