Outreach Coordinator

Outreach Coordinator

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Outreach Coordinator is responsible for a number of tasks which include but are not limited to contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily productivity goals aim to complete a minimum of 60 outbound calls per day in addition to achieving a 10% conversion metrics. The coordinator is also responsible for documenting all call interactions in the database including updates, scheduling details and tracking progress of each assignment. Responsible for establishing and maintaining good rapport with the provider network. Maintaining high-quality standards of 98% or higher is also an important requirement of the job to help ensure your success in the role.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Responsible for contacting and scheduling provider offices by using the various retrieval methods to offer including mail, fax, electronic, and field
• Communicating and coordinating with field retrieval technicians to ensure medical record appointments are completed within a reasonable time frame
• Exchange assignment information with onshore and offshore team members including India, Philippines, and U.S.
• Answer provider inquiries by clarifying desired information and researching request updates
• Support inbound calls from provider offices, medical records technicians, which include but not limited to preparing, sending and receiving correspondence externally and internally
• Maintain a high productivity volume to ensure project deadlines are met
• Resolves problems by clarifying issues, researching, and providing alternative solutions
• Implementing solutions and escalating unresolved complaints
• Accountable for following specific project protocols and maintaining high-quality results by adhering to standards and guidelines
• Perform additional special assignments as required per project

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Customer service and office / administrative experience skills to comprehend a variety of activities associated with a team-oriented environment
• Basic understanding of medical terminology and handling healthcare documentation confidentially (i.e., HIPAA and PHI)
• Computer skills in Microsoft Suite as well as intermediate (or higher) experience using Microsoft Excel
• Ability to work any of our full time, shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Possess excellent written, verbal, interpersonal communication skills, and the ability to problem solve and manage data with great attention to detail
• Must have excellent time management skills, be highly organized, self-motivated, and able to work under project based, deadline oriented format with minimal day-to-day supervision

Physical and Work Environment:

• Must be able to lift and carry up to 20 lbs.
• Prolonged sitting, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment
• Normal range of hearing and eyesight to record, prepare and communicate appropriate reports
• Must be able to talk, listen, speak and see (close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus) as required to: Read printed material on paper and similar mediums, on a PC or similar electronic devices
• Working conditions are normal for an office environment
• Work may require occasional weekend and / or evening work

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.