Café Associate

Position Summary:

• This position will deliver a unique and engaging experience to all guests who dine at our café.
• This role will also deliver a positive guest experience, while enhancing our guests dining experience inside the aquarium.

Duties & Responsibilities:

• Adhere to company policies and procedures.
• Strive to achieve guest satisfaction KPIs to meet and exceed guest expectations.
• Assists guests with the menu and offer recommendations.
• Prepare food for guests according to our job aids to ensure our quality and food safety standards.
• Assist in maintaining food temperature logs for café.
• Maintain cleanliness of the café, kitchen, counters, equipment and tables at all times.
• Keep up-to-date on all new food products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Work as team to ensure all product coolers, food warmers are stocked at all times with product.
• Provide unique and memorable experiences to guests.
• Obtain all food handling certifications if applicable.
• Assist with the selling of food and drink products on our point of sale system.
• Assist with food, drinks and kitchenware inventory and stock.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Assist with the cleaning and sanitizing of all cookware, dishes and equipment inside the cafe.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.

Experience, Skills & Qualifications:

• Previous experience working within the food and beverage industry preferred.
• Food handler certification preferred.
• Some cash handling experience preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Abilities:

• The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.
• Ability to stand for long periods of time and work with hot and cold temperatures in the café.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to lift and carry up to 50 pounds.

Other:

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time.
• Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The leisure business functions seven days a week.
• Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property.
• Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Salary:

• $16 per hour ZoOceanarium is proud to be an equal opportunity employer.
• We are committed to creating a welcoming, inclusive workplace and consider all qualified applicants without regard to any characteristic protected by applicable law.
• We value the unique backgrounds, experiences, and perspectives each team member brings to our organization.
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