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Kadence
Workplace Solutions EngineerKadence • Remote, Utah, United States
Workplace Solutions Engineer

Workplace Solutions Engineer

Kadence • Remote, Utah, United States
2 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Own technical implementation across complex enterprise deployments
  • Design and deliver rollouts involving SSO, SCIM provisioning, calendar integrations, Intune/MDM, public-IP configuration, Zscaler/proxy/VPN exceptions, HRIS syncs, and workplace hardware
  • Configure Kadence for workplace operating models, roles, workflows, floor plans, phased rollouts, and global deployments
  • Lead launch planning and go-live orchestration, including dependencies, cutover plans, pilots, communications, and deployment sequencing
  • Design and deliver customer enablement for administrators, managers, operators, end users, site managers, champions, and ambassadors
  • Create training assets including one-pagers, videos, admin guides, dashboards, and communications templates
  • Advise customers on workplace operations, adoption strategy, privacy settings, booking models, and rollout planning
  • Own post-launch optimization, new-feature enablement, and additional site rollouts
  • Lead technical narratives through architecture, security, legal, procurement, compliance, and data-residency reviews
  • Compile customer feedback, file high-priority bug reports, and collaborate with Product and Engineering on improvements
  • Document technical playbooks, launch templates, integration guides, network requirements, rollout templates, and training decks
  • Partner with CX leadership to improve onboarding and implementation methodology
  • Work with CSMs, Support, sales, product, engineering, and the CTO; report to the VP of Customer Success

Requirements:

  • 5+ years in a technical customer-facing role such as solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery
  • Experience ideally in SaaS serving mid-market and enterprise customers
  • Ability to configure SSO in Entra ID or Okta
  • Ability to explain OIDC and SAML to security teams
  • Experience troubleshooting SCIM provisioning failures
  • Experience with calendar integrations, proxy/Zscaler exceptions, MDM/Intune rollouts, and network/IP architecture
  • Experience owning go-live plans, dependency chains, communications sequences, pilot cohorts, and cutover risk
  • Ability to design curricula, build training assets, and deliver live training to IT admins, workplace leaders, and end users
  • Ability to work with enterprise IT and security stakeholders, including CISOs, network architects, and workplace directors
  • Knowledge of workplace, real estate, or IWMS-adjacent domains, or deep curiosity about them
  • Ability to manage 8–15 concurrent enterprise deployments
  • Strong ability to communicate technical concepts to non-technical stakeholders
  • Ability to create templates, playbooks, and product feature requests from recurring problems
  • Ability to collaborate with CSMs, sales, product, engineering, and the CTO
  • Nice-to-have: experience with Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, FM Systems, or SwipedOn
  • Nice-to-have: familiarity with Archilogic, AutoCAD, or CAD/DWG-sourced floor plans
  • Nice-to-have: hardware deployment experience with Neat, Poly, Logitech, iPad kiosks, or occupancy sensors
  • Nice-to-have: SQL, basic Python, or PowerShell skills
  • Nice-to-have: experience deploying to CMMC, FedRAMP-adjacent, or heavily regulated customers
  • Nice-to-have: experience building customer training programs, certification tracks, or workplace-champion/ambassador networks

Benefits:

  • Meaningful equity stock options
  • Health insurance
  • 401(k)
  • Ability to travel to a hub office for collaboration, training, and events occasionally
  • Real influence on the product, the playbook, and the shape of the CX organization as the company scales
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Workplace Solutions Engineer • Remote, Utah, United States

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