IT Engineer

Job Description:

• Support day-to-day administration of IAM platforms, including user lifecycle workflows, access provisioning, group management, and MFA
• Assist with SSO and SCIM integrations between IAM systems and SaaS platforms such as Google Workspace, Slack, and Notion
• Help enforce least-privilege access principles and support access reviews and audits
• Execute secure access provisioning and deprovisioning aligned with lifecycle processes
• Support macOS endpoint management, device enrollment, compliance monitoring, troubleshooting, and lifecycle workflows
• Coordinate device preparation, shipping, replacements, and secure device recovery
• Execute and coordinate end-to-end employee onboarding and offboarding processes
• Assist in building and maintaining low-code/no-code automations such as Okta Workflows
• Ensure lifecycle processes are documented, repeatable, and auditable
• Provide Tier 1–2 IT support across identity, SaaS applications, access issues, and macOS endpoints
• Serve as an escalation point for complex access, integration, or device issues
• Perform structured troubleshooting and root-cause analysis
• Support vendor onboarding, evaluation, renewals, SaaS access reviews, and vendor offboarding
• Improve procurement, asset tracking, and IT operational processes

Requirements:

• 2–3 years of experience in IT support, IT operations, or systems-focused roles
• Experience providing Tier 1–2 IT support in a SaaS-heavy environment
• Solid understanding of identity and access management fundamentals, including SSO, SCIM, MFA, and RBAC
• Hands-on experience with IAM platforms such as Okta, Azure AD, or similar
• Experience supporting Google Workspace or Microsoft 365 environments
• Experience supporting macOS environments or strong endpoint fundamentals
• Comfort working in a terminal / CLI environment appropriate to experience level
• Ability to read and modify scripts written in Python, Bash, or PowerShell
• Strong written communication and documentation skills
• Ability to work independently in a fully remote environment

Benefits:

• Competitive compensation including salary and/or equity (according to your preferences)
• Full benefits (medical, vision, and dental)
• Flexible vacation policy (PTO)
• Small remote-first team across many countries
• Opportunity to help shape the company’s vision, culture, and design practices
• A+ colleagues and experienced team environment
• Backing from leading crypto experts and venture capital firms