Business Process Analyst

Business Process Analyst

The Vice President for Information Technology is seeking an experienced Business Process Analyst to work within the CIO Project Management Office (CIO-PMO). This position provides project management and business analysis support for technology initiatives, with a significant focus on Network Operations and IT infrastructure implementations.

Responsibilities include managing project plans, schedules, risks, dependencies, and deliverables; coordinating technical teams, stakeholders, and vendors; gathering and documenting business and technical requirements; and analyzing processes to identify opportunities for improvement.

Texas State University is the fifth-largest university in Texas with 96 undergraduate and 102 graduate degree programs, and a growing portfolio of research activity. The university offers benefits to regular employees, some of which include Medical, Dental, Vision, Group Life and AD&D, Short & Long Term Disability, and Voluntary Life; Health insurance paid 100% for the employee; Flexible Spending Account; Retirement contributions by employee and university; access to Student Recreation Center and Total Wellness classes; and working in San Marcos on a beautiful campus!

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

- Bachelor's degree or equivalent work experience.

Experience managing technology projects from initiation through implementation and closure, including project plans, schedules, milestones, risks, dependencies, deliverables, and status reporting.

Experience working with technical teams and coordinating activities across IT staff, business stakeholders, vendors, and customers to successfully implement technology solutions, including the ability to understand technical constraints, dependencies, and trade-offs to identify misalignment, surface risks, and facilitate resolution.

Experience gathering, analyzing, and documenting business and technical requirements and translating stakeholder needs into actionable requirements and project activities.

Demonstrated ability to facilitate discussions with technical and non-technical stakeholders, identify unresolved issues, ask clarifying questions, drive decisions, and communicate complex information effectively.

Experience documenting and evaluating current-state and future-state processes, identifying inefficiencies and root causes, and recommending practical process or operational improvements.

Experience supporting technology implementations, identifying and resolving project issues, anticipating risks and dependencies, and coordinating solutions through implementation and transition to operations.

Demonstrated ability to manage multiple concurrent projects or assignments, prioritize competing demands, work independently, and maintain organization and attention to detail.

Excellent written, verbal, active-listening, and interpersonal skills with demonstrated ability to work effectively as a member of high-performing technical and cross-functional teams.

Demonstrated ability to learn and understand technology concepts sufficiently to engage meaningfully with technical teams, ask informed questions, evaluate proposed solutions, and translate technical information for non-technical audiences.

Does not require deep engineering expertise, but requires comfort working in technical environments and a willingness to develop working knowledge of relevant technologies.

Preferred Qualifications - Experience managing or supporting IT infrastructure, network, telecommunications, system implementation, or other technical projects.

Familiarity with IT infrastructure concepts such as networking (LAN/WAN, switching, routing), data center operations, telecommunications, or system administration, sufficient to understand project scope and ask meaningful questions of technical staff.

Experience using project management and collaboration tools such as Jira and Confluence.

Knowledge of higher education or university business processes and technology environments.

Experience with Lean Six Sigma, business process reengineering, or other continuous improvement methodologies.

Experience supporting technology adoption, transition planning, or organizational change management related to IT implementations.