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JSR HOSPITALITY
Front Office Supervisor /Dual PropertyJSR HOSPITALITY • FAIRFIELD, CA, US
Front Office Supervisor /Dual Property

Front Office Supervisor /Dual Property

JSR HOSPITALITY • FAIRFIELD, CA, US
1 day ago
Salary
$20.00–$25.00 hourly
Job type
  • Full-time
Job description

About the Role:
JSR Hospitality is looking for a dynamic and experienced Front Office Supervisor to join our team in Fairfield, CA! In this exciting dual-property role, you'll be the face of our guest experience, leading front desk operations across two properties while inspiring a team dedicated to hospitality excellence.



Responsibilities:

  • Oversee daily front office operations across two hotel properties, ensuring seamless guest experiences
  • Supervise, train, and mentor front desk agents to deliver exceptional customer service standards
  • Manage check-in and check-out procedures, reservations, and room assignments efficiently
  • Handle guest complaints, special requests, and escalations with professionalism and urgency
  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth property operations
  • Monitor front office performance metrics, occupancy reports, and daily revenue summaries
  • Ensure compliance with brand standards, company policies, and safety procedures at both locations

Requirements:

  • 1–3 years of hotel front office experience, with at least 1 year in a supervisory or lead role
  • Strong knowledge of property management systems (PMS) and hotel reservation software
  • Excellent communication, leadership, and conflict-resolution skills
  • Ability to multitask and manage responsibilities across multiple properties
  • Flexible availability including evenings, weekends, and holidays
  • Guest-focused mindset with a passion for delivering outstanding hospitality
  • High school diploma or equivalent required; hospitality degree a plus

About Us:
JSR Hospitality is a trusted name in the hospitality industry, committed to delivering memorable guest experiences and maintaining high-quality hotel operations. Our teams are passionate about service, and we take pride in fostering a supportive and growth-oriented work environment. Join a company that values its people as much as its guests!

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Front Office Supervisor /Dual Property • FAIRFIELD, CA, US

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