Senior Product Analyst/System Analyst *

Senior Product Analyst

Category: Business Analysis (functional and technical) Main location: United States, Various Position ID: J0926-1427 Employment Type: Full Time

Position Description:

CGI is seeking an experienced Senior Product Analyst/Business System Analyst to support product and operational initiatives within a complex financial services and loan servicing environment. This role focuses on business and process analysis, requirements development, SQL based data investigation, testing, production support, and coordination across business, technology, and vendor teams. This position is required in one of the following locations: Birmingham, AL, Columbia, SC, Knoxville, TN, Lafayette, LA or Plano, TX.

Your Future Duties and Responsibilities:

The Senior Product Analyst/Business System Analyst will analyze complex business processes, system interactions, and data flows; translate business needs into detailed requirements and user stories; and validate product enhancements through structured testing. The role also supports production issue investigation, using SQL, system logs, and scenario reconstruction to identify root causes and work with technical and vendor teams through resolution. The successful candidate will bring strong analytical and problem solving skills, attention to detail, and the ability to turn ambiguous business problems into clear, actionable requirements. Experience with multifamily loan servicing or a related mortgage/financial services domain is preferred but not required.

Required Qualifications to Be Successful in This Role:

8+ years of experience as a Product Analyst, Business Analyst, Systems Analyst, or similar role supporting complex business or technology initiatives. Strong business and process analysis skills, including the ability to understand complex workflows, system interactions, data flows, and dependencies. Hands on SQL experience for data analysis, validation, troubleshooting, and production issue investigation. Proven ability to develop detailed business requirements, functional specifications, user stories, acceptance criteria, and test cases. Experience creating process flows and workflow diagrams using Visio or similar tools. Strong testing background, including test case development and execution, defect management, and support for SIT, UAT, and end to end testing. Experience investigating production issues, performing root cause analysis, and working with technical teams through resolution. Ability to understand application behavior, system logic, integrations, and data relationships without requiring hands on software development. Experience working in Agile delivery environments and collaborating with product, business, development, QA, and operations teams. Strong written and verbal communication skills, with the ability to clarify complex requirements and communicate effectively with both technical and non technical stakeholders. Experience coordinating with third party technology vendors, including requirements clarification, deliverable reviews, testing, implementation readiness, and issue resolution. Familiarity with Jira, Apptio TargetProcess, or comparable Agile/product management tools. Experience with multifamily loan servicing, mortgage servicing, or related financial services operations is preferred. Familiarity with AWS based application environments and cloud based systems is beneficial. Comfortable using generative AI tools such as Microsoft Copilot or ChatGPT to support analysis, documentation, and day to day productivity. Educational Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field.

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.