Manager, Client Management

Manager, Client Management

Recognized as Social Media/Influencer Agency of the Year, Influential sits at the center of culture and the creator economy. Through our platform Captiv8, the industry's #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide. Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in. At Influential, you'll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You'll build, grow, and make an impact alongside top talent, leading brands, and the world's most influential creators.

Overview

The Manager, Client Management is responsible for the successful activation of campaigns for a diverse portfolio of Influential's clients. The Manager plays an important role in activating Influential's ways of working to support successful influencer marketing campaigns. Success in this role requires clear understanding of Influential's process for campaign activation, strong organizational skills, attention to detail and client service excellence.

Responsibilities

Client & Agency Management

• Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support collection of campaign data and content for to client reviews, QBRs, and milestone presentations

Execution & Operational Excellence

• Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Oversee Specialists in managing campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Implement Influential client management processes, tools, and ways of working
• Oversee Specialist in coordinating monthly billing reconciliation

Growth & Collaboration

• Be a critical listener in client and agency team meetings to help Identify incremental opportunities within existing accounts
• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health of assigned accounts

Performance & Client Success

• Manage campaign performance with limited creator challenges throughout the process
• Support the day-to-day management of Specialist in campaign execution
• Deliver client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through

Team Leadership & Development

• Look for opportunities to lead and mentor Client Management junior team members
• Deliver professional client correspondence, meeting composure, time management, and interpersonal skills
• Attend Client Management Department meetings and cross-functional collaboration forums
• Exemplify professional appearance and presence including on camera in all meetings internal and external

Qualifications

5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystems

Proven experience supporting management of client accounts

Foundational understanding of influencer marketing, branded content, and performance-driven campaigns

Excellent communication, organizational, and team management skills

Ability to manage multiple priorities with attention to detail, resilience, and professionalism

Additional Information

Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range: USD $75,050.00 - USD $102,700.00/Annually.