Client Relations Manager (Repost)

Client Relations Manager

Los Angeles, California, United States, Phoenix, Arizona, United States

Arixa Capital is a leading private real estate lender and alternative investment manager with over $8 billion in originations completed since inception and a servicing portfolio exceeding $2.5 billion as of June 30, 2026.

We're more than a lender. Our vertically integrated platform allows us to manage every step of the loan process in-house, ensuring speed, reliability, and an exceptional experience for our clients. Backed by a substantial balance sheet, top-tier institutional partners, and a talented operations team, we're positioned for continued growth and innovation.

At Arixa, our culture is one of our strongest assets. We foster a positive, collaborative, and high-performing environment where team members are empowered to grow, take ownership, and make an impact. Our team thrives on solving problems, celebrating wins, and driving resultstogether.

We've been named to the Inc. 5000* list of fastest-growing private companies for three years running, and we're just getting started.

*Arixa provided Inc. de minimis compensation to be considered for the Inc. 5000 list of the fastest growing private companies in the U.S. For a full description of ranking methodology, please visit:

Position Overview

The Client Relations Manager plays a key, high-impact role in supporting Loan Originators (Sales) by managing the borrower relationship and overseeing the full loan lifecycle from origination through post-close. Acting as a strategic partner to the Loan Originator, you will provide white-glove service, manage borrower expectations, and ensure loans progress smoothly though each stage of the process.

This position requires a blend of borrower-facing communication skills and strong lending experience, particularly in documentation review, loan structuring, and internal coordination. Client Relations Manager serve as a central liaison between borrowers, internal departments (Processing, Underwriting, Closing, Servicing, Capital Markets) and third-party stakeholders to align operation execution with borrower timelines and broader business objectives.

Summary of Primary Duties and Responsibilities

The Client Relations Manager is an LA-based or PHX-based position on a hybrid schedule with at least two (2) days in-office. This position will report to the Director, Client Relations & Processing. While not an exhaustive list, the Client Relations Manager will be responsible for:

• Borrower Communication & Engagement: Serve as the primary point of contact for borrowers throughout the loan lifecycle. Provide regular updates, manage expectations, and ensure proactive follow-up to keep loan track.
• Documentation Intake & Review: Act as the first line of review for all borrower and third-party documentation. Evaluate submission for completeness, accuracy, and relevance to underwriter and compliance need before escalation.
• Pipeline Oversight: Own daily oversight of assigned loan pipelines, ensuring files progress through underwriting, processing, closing, and post-funding stages in a timely and accurate manner. Coordinate internal handoffs and escalate roadblock early.
• Loan Structing Support: Partner with loan originators and underwriters to ensure documentation and borrower engagement align with credit policy and entity structure requirements. Help frame borrower strengths and address potential red flags.
• Cross-functional Coordination: Liaison with internal departments, including Processing, Underwriting, Closing, Servicing, and Capital Market to manage loan milestones, resolve issues, and align execution with deadlines.
• Operational Execution & Tracking: Maintain internal systems and tracking tools with accurate borrower data, status updates, and internal notes. Ensure LOS reflects the most up-to-date loan progress and documentation.
• Training & Departmental Support: Assist in onboarding and cross-training of new hires or peers as directed by department leadership. Support department-level projects and initiatives as needed.

Education and Experience

• 5+ years of experience in lending operations with a background in loan processing, underwriting, or borrower-facing roles such as loan office assistant or client relations.
• Proven ability to manage high-volume client communication and coordinate across cross-functional teams.
• Strong communication, documentation review, and pipeline management skills.
• Ability to proactively problem-solve and coordinate cross-functional across internal teams.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Compensation

This position is exempt full-time, with salary range: $100,000 - 110,000 depending on experience level, plus discretionary bonus potential.

Benefits

• Annual discretionary bonus program.
• Medical, dental and vision insurance.
• 401K with Safe Harbor contribution.
• Two weeks (ten days) paid time away excluding sick time.
• Six sick days.
• Ten paid holidays
• One floating holiday.

Note: This is not an all-inclusive list. The Client Relations Manager will be involved and participate in related business matters and duties as assigned. Arixa is an 'at-will' employer.