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Alles Technology
IT Helpdesk Engineer - CarlsbadAlles Technology • Carlsbad, California, United States
IT Helpdesk Engineer - Carlsbad

IT Helpdesk Engineer - Carlsbad

Alles Technology • Carlsbad, California, United States
3 days ago
Salary
$85,000.00 yearly
Job type
  • Full-time
Job description

Salary: $85,000 - 85,000 per year

Requirements:

  • We require at least 3 years of experience as an MSP or MSSP technician or in a similar role.
  • We expect strong Windows administration and troubleshooting skills; macOS support is a plus.
  • We look for hands-on experience with the Microsoft cloud stack, including Entra ID, Intune, Conditional Access, and Azure Virtual Desktop.
  • We require experience using a PSA ticketing platform, an RMM tool, and a documentation system.
  • We value experience working with managed security technologies such as EDR or MDR, SASE, email security, or SIEM.
  • We need a solid understanding of network security basics, including firewalls, VPN and SASE, DNS, and segmentation.
  • We expect the ability to follow a formal incident response process and consistently meet SLAs in a fast-paced, multi-client setting.
  • We look for excellent communication skills and a strong client service mindset.
  • We need the ability to work both independently and collaboratively.
  • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft MS-900, AZ-900, or SC-900 are preferred but not required.
  • We require production experience with Entra ID, Intune, and Conditional Access.
  • We prefer candidates who have supported Azure Virtual Desktop.
  • We require 3 years of managed service provider experience.
  • We require the ability to commute to Carlsbad, CA 92008.
  • This is an in-person role.

Responsibilities:

  • We answer inbound support phone calls and emails and provide prompt, professional, and personable service.
  • We manage tickets through our PSA platform and work to defined SLAs.
  • We keep client documentation accurate and up to date in our documentation system.
  • We follow established incident response procedures to identify, contain, escalate, and document security events.
  • We partner with senior engineers and our SOC on escalations and ongoing improvement efforts.
  • We resolve hardware, software, identity, and connectivity issues across multiple client environments.
  • We diagnose and fix complex problems involving user accounts, applications, identity, and network access.
  • We administer identity, access, and device policies through Entra ID, Intune, and Conditional Access in a cloud-only environment.
  • We support Azure Virtual Desktop, including session hosts, user profiles, and the end-user session experience.
  • We use RMM tools to monitor, patch, and remediate endpoints across our managed fleet.
  • We operate within our managed security stack to help protect client environments.
  • We configure and maintain SASE connectivity for remote users and support firewall and network security posture.
  • We contribute knowledge base articles that help strengthen the team.

Technologies:

  • Azure
  • Cloud
  • Firewall
  • Hardware
  • Support
  • macOS
  • Network
  • Security
  • VPN
  • Windows
  • Active Directory

More:

We are a Managed Security Service Provider looking for an experienced Service Desk Engineer to deliver high-level technical support across our client base. This is a client-facing MSP role supporting multiple client organizations in a security-first, fully cloud environment with Microsoft Azure, Entra ID, Intune, and Azure Virtual Desktop, and no on-premises infrastructure. We offer a full-time position with a starting pay of $85,000 per year and a benefits package that includes 401(k), 401(k) matching, dental, health, vision, life insurance, paid time off, flexible spending account, health savings account, and a retirement plan. We are based in Carlsbad, CA, and this is an in-person role.

last updated 38 week of 2026

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IT Helpdesk Engineer - Carlsbad • Carlsbad, California, United States

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