Senior Food Service Manager

Senior Food Service Manager

We are seeking a Senior Food Service Manager to join our Healthcare+ team at Boulder Community Health in Boulder, CO. This role is responsible for overseeing retail dining operations (including a coffee shop and cafe) as well as Patient Services and Diet Office functions. The Senior Food Service Manager will play a key role in delivering exceptional guest and patient experiences, driving operational excellence, and achieving financial and service goals in a healthcare environment.

Job Responsibilities:

• Leadership & People: Engage, coach, and develop team members using Aramark's coaching model; recognize and reward performance. Set clear goals; ensure individual and team performance meets objectives and client expectations. Plan and lead daily huddles/briefings; foster a culture of accountability, respect, and service. Hire, schedule, train, evaluate, and, when necessary, discipline staff; manage labor to volume and standards.
• Retail Operations (Coffee Shop & Dining Venues): Oversee front-of-house operations (coffee shop, caf, food court, quick service), ensuring speed of service, product quality, merchandising, and guest satisfaction. Manage POS/cash handling, promotions, planograms, upselling, and brand standards, including barista and beverage quality. Establish systems for ordering, receiving, storage, production, and service; minimize waste and maintain accurate inventory. Coordinate with vendors and internal partners; ensure equipment and smallwares readiness.
• Patient Services & Diet Office (Diet Clerks): Direct diet office operations and diet clerks, ensuring diet order accuracy, menu management, and compliance with allergen, texture, and therapeutic diet requirements. Manage trayline accuracy, on time meal delivery, late trays, isolation protocols, and call-center/menu ordering services. Partner with Clinical Nutrition to support patient-centered care and resolve service escalations. Monitor patient satisfaction through rounding and feedback; implement continuous improvements.
• Client & Stakeholder Relationships: Build strong relationships with hospital partners; identify needs and communicate operational progress and KPIs. Model exceptional customer service and support service retention and enhancement initiatives.
• Financial Performance: Utilize Aramark processes and systems; analyze performance metrics, purchasing, and inventory trends; educate teams on key drivers to improve margins. Productivity & Operational Excellence: Implement Operational Excellence fundamentals; meet and maintain food and labor initiatives. Standardize SOPs, scheduling, and production systems to drive quality, consistency, and efficiency. Advance sustainability initiatives, including waste reduction and energy and water stewardship. Ensure team members are fully trained and able to execute responsibilities consistently.
• Safety, Sanitation & Compliance: Maintain a safe, sanitary environment in compliance with HACCP/ServSafe standards, health codes, and hospital policies. Ensure compliance with regulatory and accrediting requirements (e.g., wage and hour, Joint Commission, CMS). Conduct audits, temperature logs, incident reporting, corrective actions, and lead safety huddles.
• Additional: Collaborate with culinary, clinical nutrition, supply chain/materials management, facilities, and other departments. Job responsibilities may evolve based on client needs and business priorities.

Qualifications:

• 35 years of foodservice management experience required, including direct people leadership
• Proven ability to manage 3540 employees in a fast-paced environment
• Strong front-of-house and retail leadership experience strongly preferred
• Ability to multitask and prioritize across multiple service areas
• Experience with POS systems; proficiency in Microsoft Office and ability to learn new systems quickly
• Strong problem-solving, organizational, and change-management skills
• Experience with inventory management, cost controls, and ad hoc operational reporting
• Ability to work effectively with senior leadership and hospital stakeholders