Client Support Representative – Healthcare Revenue Cycle

Job Description:

• Manage and resolve complex issues escalated from internal teams and external clients
• Partner with clients, payers, trading partners, and internal technical teams to investigate, troubleshoot, and resolve issues
• Troubleshoot and resolve complex product, system, and workflow-related issues
• Investigate and resolve payer-related and transaction-processing issues
• Serve as an escalation point for Customer Support, Client Relationship Management, and other teams
• Manage a high-volume caseload of support requests, incidents, and inquiries while meeting service level expectations
• Communicate with clients through support cases, email, telephone, and virtual meetings
• Determine issue severity, scope, and effect and coordinate appropriate resolution efforts
• Collaborate with technical teams, payers, vendors, and trading partners on client-affecting issues
• Analyze, troubleshoot, and maintain client and user configurations
• Participate in projects including testing, implementations, process improvements, and operational plans
• Create, maintain, and enhance knowledge base documentation using KCS best practices
• Identify recurring issues, trends, and process improvement opportunities
• Maintain understanding of supported products, workflows, and industry standards

Requirements:

• 2+ year's experience with healthcare workflows, payer processes, and electronic healthcare transactions is beneficial
• 2+ years' experience with healthcare industry standards such as ANSI X12 transactions is beneficial
• 2+ years' experience using CRM or case management systems, such as Salesforce, is beneficial
• Bachelor's degree in business, healthcare management, or a related field is beneficial
• 2+ years; experience in healthcare technology, healthcare operations, revenue cycle management, technical support, or a related field
• Experience supporting client-facing software applications
• Experience working with healthcare providers, payers, clearinghouses, or healthcare technology solutions

Benefits:

• Flexible Time Off: 15 Days
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays