Electronic Repair (Computers, Game Consoles, Microsoldering)

Benefits:

• Employee discounts
• Paid time off
• Competitive salary
• Flexible schedule

We are seeking an experienced Multi-Day Repair Technician to join our team. This role focuses on complex diagnostics and repairs that extend beyond same-day service, including computers, game consoles, board-level repairs, and microsoldering.


The ideal candidate is detail-oriented, production-focused, and capable of independently managing advanced repair queues while maintaining quality, documentation, and turnaround time expectations.


Key Responsibilities

• Diagnose and repair laptops, desktops, gaming consoles, tablets, and mobile devices
• Perform board-level repairs and microsoldering
• Manage multi-day repair workflow and parts tracking
• Complete advanced troubleshooting for power, charging, data, and logic board issues
• Document diagnostics, parts usage, and repair notes accurately in work orders
• Maintain turnaround time (TAT) targets and communicate delays proactively
• Support same-day technicians with escalated technical issues
• Follow company SOPs for device handling, quality control, and partner compliance

Required Experience

• Prior electronics repair experience (2+ years preferred)
• Strong computer and console repair background
• Microsoldering / board-level repair experience
• Experience with diagnostic tools and schematics
• Ability to manage multiple open repairs simultaneously
• Strong attention to detail and accountability

Preferred Skills

• Data recovery experience
• Advanced console repairs (HDMI, power IC, trace repair)
• MacBook / Windows board repair
• Experience in high-volume production environments
• Knowledge of uBreakiFix / Asurion workflow (preferred)

Compensation & Benefits

• Competitive hourly pay based on experience
• Commission and bonus opportunities
• PTO
• Growth into Lead Technician or Specialist roles
• Training support and certification opportunities

What Success Looks Like

• Consistent completion of multi-day repairs within TAT targets
• High first-time repair success rate
• Accurate documentation and parts management
• Strong collaboration with FOH and same-day technicians
• Contribution to overall store production and revenue