Auto Customer Service Representative

Job details We are seeking energetic, detail-oriented Customer Service Representatives to join a premier financial services company.
In this entry-level role, you will serve as the primary point of contact for account holders, assisting with essential account updates, payment processing, and loan servicing inquiries in a fast-paced corporate environment. ... This position is ideal for motivated candidates looking to build a career in financial services, customer accounts, or loan operations.

Responsibilities:
Inbound Call Handling: Manage inbound calls (approximately 60+ calls daily) in a high-volume, queue-based environment.
Account Servicing: Assist customers with routine account updates, including address changes, name modifications, due date adjustments, and payment extension requests.
Financial Transactions: Process monthly account payments and provide accurate payoff quotes to customers and partner representatives.
Digital Support: Guide customers through navigating their online self-service portals and account management tools.
Quality & Performance: Consistently meet key department metrics for customer satisfaction, call quality, and efficiency.
Professional Communication: Maintain a positive, solution-oriented attitude during every customer interaction.

Working hours: 8:00 AM - 7:00 PM (Various Shifts Available)

Skills:
Communication: Clear, professional verbal communication skills with an empathetic phone presence.
Multi-Tasking: Strong ability to navigate multiple computer screens and enter accurate account notes while actively speaking with customers.
Punctuality & Reliability: Excellent attendance track record with commitment to shift adherence.
Adaptability: Eager to learn, open to feedback, and comfortable in a fast-paced work environment.

Education:
High School

Experience:
1-4 years

Qualifications:
Education: High School Diploma or equivalent required (Associate???s or Bachelor???s degree is a plus).
Bilingual Advantage: Fluent in both English and Spanish is a major plus!

PRIOR CUSTOMER SERVICE EXPERIENCE


Operating Hours: Monday through Friday, between 8:00 AM and 6:00 PM (No weekends!).
Shift Details: Must be flexible to work a combination of shifts (e.g., 8:00 AM ??? 5:00 PM and 9:00 AM ??? 6:00 PM, with approximately 2???3 late shifts per week).
Overtime: Must be open to occasional overtime based on business volume.