Clerical Support

Clerical Support

Location: Malden, MA 02148
Duration: 3+ Months
Pay Rate: $22.00/hour

Job Summary

We are seeking a detail-oriented and organized Clerical Support Specialist to provide administrative and clerical assistance in a state agency environment. This role will support daily office operations, maintain records and filing systems, process documents and forms, handle correspondence, and respond to inquiries from internal and external stakeholders.

The ideal candidate will have strong organizational and communication skills, excellent attention to detail, and the ability to manage multiple priorities and large volumes of documentation while maintaining accuracy and confidentiality.

Key Responsibilities

• Respond professionally and courteously to telephone, mail, and electronic inquiries from attorneys, paralegals, state agencies, and other contacts.
• Retrieve information from electronic and physical filing systems and provide accurate responses to inquiries.
• Provide administrative and clerical support to magistrates handling Rate Setting cases.
• Process, organize, scan, fax, photocopy, and file large volumes of documents and records.
• Receive, sort, stamp, process, and distribute incoming and outgoing mail.
• Maintain accurate records, forms, files, correspondence, and other administrative documentation.
• Assist with records management and ensure documents are properly organized and accessible.
• Communicate effectively with individuals at various organizational levels and with diverse backgrounds.
• Support day-to-day office operations and complete assigned clerical tasks accurately and efficiently.
• Maintain confidentiality when handling sensitive records and information.
• Follow established administrative procedures, policies, and documentation standards.
• Perform other clerical and administrative duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• Four years of secretarial, administrative, clerical, or related experience, or an equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office, particularly Microsoft Word and Excel.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and work with high volumes of documents.
• Ability to work independently and collaboratively as part of a team.
• Professional demeanor, strong work ethic, and sound judgment.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Preferred Qualifications

• Experience as a Legal Assistant, Paralegal, Court Clerk, or Court Employee.
• Previous experience in a legal, court, government, or state agency environment.
• Familiarity with records management, document processing, and filing systems.
• Experience handling confidential or sensitive documentation.
• Experience communicating with attorneys, government agencies, or other professional stakeholders.

Work Environment

This position is well suited for an organized and dependable professional who can work effectively in a structured office environment, manage competing priorities, and maintain a high level of accuracy when handling administrative records and documentation.