Transportation Specialist

Responsibilities

• Coordinate daily inbound and outbound transportation schedules, including pickups, deliveries, and appointment management.
• Adjust transportation plans in response to delays, volume changes, or urgent requests, ensuring minimal service disruption.
• Communicate real-time schedule updates to carriers, drivers, customers, and internal teams.
• Serve as the primary point of contact for carriers and transportation vendors.
• Confirm transportation appointments, monitor shipment status, and follow up on delays or exceptions.
• Support carrier performance tracking and issue escalation when needed.
• Provide timely and accurate transportation updates to customers regarding shipment status, ETAs, and delivery issues.
• Coordinate special transportation requirements and ensure customer expectations are clearly communicated and met.
• Maintain accurate transportation records in internal systems (TMS/WMS or Excel-based logs).
• Prepare and manage transportation-related documentation, reports, and daily operational summaries.
• Ensure data accuracy for freight movements, appointments, and delivery confirmations.
• Collaborate closely with warehouse and operations teams to align transportation schedules with loading/unloading activities.
• Support supervisors in resolving transportation-related issues impacting warehouse or customer operations.
• Assist with continuous improvement initiatives to enhance transportation efficiency and service quality.
• Proactively identify transportation issues and support root-cause analysis and corrective actions.
• Ensure transportation activities comply with company policies, safety standards, and operational procedures.
• Review and audit carrier invoices for freight charges, fuel surcharges, and accessorial fees.
• Verify contracted transportation rates and resolve billing discrepancies with carriers.
• Support Accounts Payable processes by ensuring timely approval and payment of transportation invoices.
• Support Accounts Receivable processes by preparing transportation-related customer billing and resolving invoice inquiries.
• Assist in freight cost analysis and transportation reporting.
  

Requirements

• 0~5 years of experience in transportation coordination, logistics operations, freight forwarding, or carrier management (2+ years preferred).
• Experience with transportation scheduling, shipment tracking, and carrier communication.
• Experience supporting freight billing, including Accounts Payable (carrier invoice review) and Accounts Receivable (customer billing) is preferred.
• Familiarity with TMS, transportation modules within WMS/ERP, or logistics management systems (preferred).
• Strong proficiency in Excel and Outlook, including data tracking, reporting, and communication management.
• Excellent communication and coordination skills with the ability to work effectively with carriers, drivers, customers, and internal teams.
• Strong organizational skills with the ability to manage multiple shipments, schedules, and billing tasks simultaneously.
• Ability to thrive in a fast-paced transportation environment and respond quickly to schedule changes, service issues, and billing discrepancies.
• Strong problem-solving skills and high attention to detail, particularly in shipment tracking and freight cost accuracy.
• Bilingual in Korean and English is required.
  

Benefits

• Health, dental, and vision insurance
• 401(K)
• PTO
• Incentives