Sales Compensation Analyst – Systems & Operations

Job Description:

• Serve as operational point of contact for the Callidus (SAP Commissions) platform and act as backup system administrator.
• Manage the day-to-day relationship with the implementation partner.
• Set and lead recurring meetings with internal stakeholders on system deliverables, timelines, and open items.
• Track Callidus configuration updates, enhancements, and defect resolutions; produce status reports and escalate risks.
• Test system updates before production deployment and document defects and resolution timelines.
• Manage the annual implementation partner budget and reconcile vendor invoices.
• Oversee the Salesforce intake queue for Account, Opportunity, and compensation-related data updates.
• Contribute to compensation process, system, plan structure, and quota/modeling tool improvements.
• Calculate, validate, and reconcile commission and incentive payments in Excel.
• Build and maintain Excel-based models and calculators for plan designs, quota structures, and edge cases.
• Execute daily data intake audits and resolve data defects and processing delays.
• Produce the monthly accrual file for Accounting & Finance and extract commission calculations for payout approval.
• Lead compensation audit workflows and complete ad hoc audit requests with the legal team.
• Build performance-versus-goal tracking and KPI reporting using Salesforce, data warehouse, and Callidus data.
• Build Annual Comp Structure & Plan documents with Sales and Sales Operations leadership.
• Produce performance reporting on sales initiatives, promotions, new customers, program ROI, and ad hoc analyses.
• Resolve complex intake requests and sales force inquiries through compensation support channels.
• Research and resolve seller compensation questions, payout discrepancies, and calculation issues.
• Identify opportunities to reduce manual work and improve process accuracy and efficiency.
• Participate in automation, AI-enabled validation, and other team-led improvements.

Requirements:

• Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field (or equivalent combination of education and experience) required.
• 3+ years of experience in sales compensation administration, sales operations, or a related analytical role.
• Understanding of sales compensation plan mechanics and how they drive sales behavior and support broader sales organization goals.
• Hands-on experience with SAP Callidus (SAP Commissions) or a comparable incentive compensation management (ICM) platform, required.
• Experience using Salesforce CRM for data management or operational workflows.
• Advanced Excel skills, including complex formulas, mathematical/conditional logic, and the ability to build and troubleshoot commission calculations manually without relying on the ICM system.
• Strong attention to detail and commitment to data accuracy in high-volume operational environments.
• Proven ability to manage multiple concurrent workstreams and bring projects to completion with minimal supervision.
• Clear, direct communication skills; able to translate technical system issues for non-technical stakeholders.
• Strong analytical and critical-thinking skills, with proven follow-through on open items.
• Comfortable cross-training and flexing across operational functions.
• Familiarity with data or reporting tools (SQL, Snowflake, Power BI, Tableau) a plus.
• Knowledge of SOX compliance and audit-ready documentation practices preferred.

Benefits:

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan