Security Ambassador

Job Title:

• Security Ambassador Location: Durham, NC Contract Type: Full Time Start Date: 09/10/2026 End Date: 02/15/2027 Pay Range: Competitive Come for the role.
• Stay for the people.
• Located on in Durham, North Carolina we provide an engaging environment surrounded by art, culture, and a vibrant community.
• Whether you're looking to gain experience in security or continue building your career in a professional security environment, this opportunity allows you to make an impact by helping protect visitors, staff, property, facilities, and valuable collections.

Role Overview:

• This role involves performing responsible and professional security duties to ensure the protection and safety of the staff, visitors, property, and facilities while providing excellent customer service.
• The Security Ambassador must have strong attention to detail, effective communication skills, sound judgment, and the ability to respond calmly and effectively during emergency situations.

Key Responsibilities:

• Safety, Security, and Emergency Response Implement and maintain museum security procedures in coordination with other security personnel.
• Respond effectively to emergencies, including fire/life safety and medical incidents.
• Maintain constant awareness of suspicious or unsafe activities, including vandalism or theft.
• Respond promptly to incidents and complete accurate and timely incident reports as required.
• Visitor Monitoring and Policy Enforcement Monitor assigned areas to ensure visitor compliance with museum protocols and policies.
• Protect the art collection, facilities, and property through proactive observation and presence.
• Greet and check in visitors at the Loading Dock and create temporary visitor badges.
• Accompany Facilities personnel and external contractors to secure, non-public areas.
• Address policy violations professionally and respectfully to maintain a safe environment.
• Customer Service and Communication Provide excellent customer service to visitors, staff, and stakeholders at all times.
• Assist visitors by answering questions, providing directions, and offering general information.
• Communicate clearly and professionally with security staff and personnel.
• Operational Support and Professional Development Perform opening and closing procedures in accordance with department standard operating procedures and daily logs.
• Operate and monitor security video surveillance systems.
• Support after-hours events as needed.
• Participate in required training and professional development sessions.
• Operate a golf cart as needed.
• Perform additional duties as assigned to support operations.

Requirements:

• Strong communication and customer service skills required.
• Ability to remain professional, observant, and calm in emergency situations.
• Ability to monitor assigned areas and follow established security procedures.
• Must be able to complete a required DMV check.
• Ability to operate a golf cart as needed.
• Ability to work weekends and support after-hours events as needed.
• Previous security, customer service, museum, hospitality, or related experience is a plus.

Schedule:

• Full-time | 1st Shift | Weekends Hours may fall between 8:00 a.m. and 9:00 p.m. , based on departmental scheduling needs.

Apply Today!

• It is a requirement for all assignments that staff, regardless of unit or facility, must be available to float to other units and/or campuses upon request.
• Staff will only be assigned to units for which they are qualified and will perform tasks for which their competencies have already been demonstrated and documented.
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