Account Maintenance Representative

Job Description:

• Perform document processing and record keeping tasks associated with customer accounts
• Enter new account information
• Change information on existing accounts
• Record transactions
• Answer customer inquiries
• Receive, classify, consolidate and summarize documents and information
• Complete reports and provide administrative support
• Resolve customer problems
• Respond to customer requests for information
• Identify and resolve or escalate complex problems

Requirements:

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience
• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension
• Disability accommodations during the application or hiring process