Staffing Coordinator/Office Manager

JOB DESCRIPTION:

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

QUALIFICATIONS:

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.

*PART-TIME - MORNINGS

*MUST BE LOCATED IN RALEIGH.

*PAY IS NEGOTIABLE.

About Grace Healthcare Services, Inc.:

At Grace Healthcare Services in Raleigh, NC, we offer the very best, compassionate care as an in-home provider. It is our goal to improve the physical, emotional and spiritual wellness of our clients and that’s exactly what we do every single day. We offer a variety of services and experienced in-home care providers and will tailor a program specifically for the needs of each of our clients. Each member of our staff is carefully screened. Our extensive background checks include motor vehicle record history, social security validation and diligent reference checks.