Tour Program Specialist

Tour Program Specialist

Our Tour Program Specialist is an ambassador of Tesla and our mission, educating audiences about our history, safety, manufacturing processes, industry, and revolutionary products. We're looking for a bright, energetic, and professional team player to represent Tesla in the highest regard. You'll design and deliver immersive, safety-compliant tour programs for new and existing factories, ensuring every visitor from family and friends to students, leaves with a deeper understanding of Tesla's mission to build a world of amazing abundance.

Responsibilities

• Craft clear, engaging, and technically accurate tour scripts with exceptional storytelling ability, translating complex manufacturing innovations into compelling narratives for diverse audiences by collaborating with Subject Matter Experts and cross-functional teams, ensuring content reflects real-time innovations and Tesla's brand voice
• Design safe, compliant, and efficient tour routes across manufacturing sites in partnership with Environmental Health and Safety (EHS) teams, integrating hazard mitigation, PPE requirements, emergency protocols, and ADA accessibility
• Develop dynamic displays and interactive exhibits that simplify complex processes into intuitive, visually compelling experiences
• Lead tour program development for new factory openings, coordinating cross-functional teams to deliver on-brand and ready-to-launch experiences
• Optimize the visitor journey through feedback-driven iteration, using survey insights and performance data to refine scripts, paths, and displays, and introduce innovative engagement formats
• Deliver Friends and Family and Business Support tours across all Gigafactory Nevada factories that educate visitors on Tesla products, mission, and manufacturing processes through authentic engagement and relationship-building
• Plan and coordinate Friends and Family and Business Support tours while managing all logistics such as check-in, safety briefings, and accessibility accommodations, etc.

Requirements

• Exceptional verbal communication and interpersonal skills and can speak in front of large groups
• 3+ years of experience in tour development, visitor experience, exhibit design, or program coordination in industrial, tech, or manufacturing environments
• Ability to walk and stand for 8+ hours
• Significant work experience in customer service preferred
• Comfortable driving a passenger van in/around a factory environment while simultaneously articulating unique production processes
• Excellent interpersonal, collaborative, and organizational skills with the ability to thrive in fast-paced, cross-functional environments

Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program