Trainer - Technical

Training Specialist

Location New Orleans, LA Job Category Customer Service & Technical Support Division Intralox

Job Responsibilities and Requirements

1. Lead and deliver high-impact, instructor-led training for customers in classroom, virtual, and on-site environments.
2. Support the design, development, and continuous refinement of technical training materials, including presentations, hands-on activities, digital learning modules, and job aids.
3. Assess training effectiveness using learner feedback and demonstrated knowledge/skill outcomes; drive ongoing improvements to training content and delivery.
4. Translate business and customer needs into training requirements by analyzing product and process audits, performance metrics, maintenance/troubleshooting data, and account strategies.
5. Collaborate with the Training Project Manager and Training Manager in advance of each project to confirm logistics and ensure all health and safety requirements are met; oversee training spaces to maintain participant safety during delivery.
6. Contribute to the development and execution of train-the-trainer programs to build internal instructional capability.
7. Strengthen the Intralox Customer Training program by creating and simplifying tools, sharing knowledge across the team, and partnering with designers, instructors, and field technicians to establish best practices.

EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled