Enterprise Applications Portfolio Manager

Enterprise Applications Portfolio Manager

The Enterprise Applications Portfolio Manager is responsible for designing, implementing, administering, optimizing, and continuously improving client's application portfolio across Salesforce, NetSuite, Dayforce, Procore and other related applications critical to business operations.

This role will ensure applications meet business needs, are effectively integrated, and optimized for performance, security, and scalability. The position will collaborate with various business units to drive successful application strategies and ensure smooth day-to-day operations. Additionally, the role ensures the platform operates as the central system of record for the organization, and manage system configurations, user access, data governance, and enhancements while working closely with sales, service operations, production, field teams, HR, Accounting, and executive stakeholders to align capabilities with business objectives.

As client continues to grow through acquisitions and national expansion, this role will play a critical part in ensuring newly integrated branches adopt standardized processes, workflows, and reporting structures. The position will support scalable system architecture, user adoption, and operational visibility across all divisions.

Key Responsibilities

Application Administration

Administer and maintain enterprise applications including user setup, profiles, roles, permission sets, and security controls

Configure and manage custom objects, fields, page layouts, record types, validation rules, and automations

Maintain system reliability, performance, and configuration standards

Support ongoing system improvements and ensure alignment with best practices

Manage sandbox environments and support controlled testing and release management

Business Operations Support

Administer and maintain applications to support lead to quote, order to cash, design to build, procure to pay, record to report, and hire to exit.

Ensure workflows align with established processes and reporting standards

Support leadership with dashboards, forecasting visibility, and analytics

Maintain data integrity across all master data elements and transaction data

Support adoption of standard business processes

Reporting, Dashboards & Performance Visibility

Work with Data Engineer to develop and maintain dashboards and reports supporting KPIs across business functions

Provide executive-level reporting visibility for all prospect/customer, operational, and financial outcomes

Support leadership teams with data analysis and reporting that informs operational and strategic decision-making

Maintain standardized reporting structures across regions and branches

Data Governance & System Integrity

Ensures data quality through routine audits, validation rules, and data governance best practices

Implement deduplication processes and maintain clean data across all master data and transactional attributes

Monitor system usage and data entry standards to ensure accurate reporting and forecasting

Establish standards for documentation and workflow compliance across all teams

System Integrations & Technology Coordination

Evaluate, configure, and maintain integrations between internal and external applications

Collaborate with internal IT teams and external vendors on system architecture and integration strategy

Maintain add-on applications and ensure compatibility with system upgrades

User Training & Adoption

Provide end-user support across the organization for Salesforce functionality and troubleshooting

Develop documentation, training materials, and onboarding resources for new CRM users

Conduct training sessions for sales teams, service teams, and administrative staff

Promote consistent system adoption and ensure users understand established processes and workflows

Continuous Improvement & Platform Evolution

Evaluate SaaS application releases, new features, and platform updates to identify improvement opportunities

Recommend enhancements that improve efficiency, visibility, and operational performance

Partner with leadership to align capabilities with evolving business processes and company growth initiatives

Support system scalability as we expands into new regions and integrates newly acquired companies

Qualifications

Application management experience

Salesforce Certified Administrator (ADM-201)

3+ years of Salesforce administration experience

Hands-on experience with Salesforce Sales Cloud, Service Cloud, and Salesforce Field Service (FSL)

Strong understanding of Salesforce security models, automation tools, and reporting capabilities

Experience supporting mobile field service operations and dispatch workflows

Experience with production and construction process, estimating and bidding processes, and percent complete accounting

Hands on experience with SaaS ERP solutions, preferably NetSuite

Experience with Human Capital Management solutions, preferably Dayforce

Strong analytical and problem-solving skills

Experience translating business requirements into technical solutions

Excellent communication and stakeholder management abilities

Detail-oriented with strong organizational and documentation skills

Ability to manage multiple priorities in a fast-paced, growth-oriented environment

Preferred Qualifications

Salesforce Certified Advanced Administrator or Salesforce Field Service Consultant certification

Experience managing system integrations, middleware, or API-based connections

Experience supporting field service-driven industries such as construction, building services, utilities, or manufacturing

Experience implementing SaaS platforms during company growth or system migrations

Experience developing training materials and leading system adoption initiatives

Ability to manage third-party integrators and support organizations

Weighted KPIs (100%)

System uptime & platform reliability 20%

Adoption & user engagement 20%

Data quality & governance standards 15%

Business reporting accuracy 15%

Operational efficiency/productivity improvements 15%

Successful system enhancements & integrations 15%