Manager- Technical Delivery Manager

Technical Delivery Manager (Senior)

North Chicago, IL $150,000/yr - $190,000/yr + benefits

MUST: Must be eligible for US Secret clearance

Senior Technical Delivery Manager

8+ years of overall enterprise IT work

Recent experience coordinating AI adoption, automation, analytics, technology pilots, or digital transformation initiatives

5+ delivery years leading teams

5+ years enterprise network operations experience including WAN, LAN, routing, switching, firewalls, load balancers, wireless infrastructure, and network monitoring

AWS cloud infrastructure and hybrid cloud connectivity experience

Technical service delivery, incident management, change management, outage response, risk management, and customer communication experience

Experience leading service restoration, disaster recovery, and continuity of operations

One is required: Security+ CE, CISM, CISSP, CAP, CASP+ CE, GSLC, or CCISO

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related discipline; equivalent experience may be considered

DUTIES:

Lead onsite technical service delivery for a mission-critical DoD environment

Oversee enterprise network operations and related infrastructure services

Manage WAN and LAN services, routing and switching, firewalls, load balancers, wireless infrastructure, network monitoring, and hybrid cloud connectivity

Coordinate with systems, cloud, cybersecurity, application, data, vendor, and civilian teams

Lead, mentor, onboard, train, and manage technical staff

Manage outages, incidents, network service restoration, COOP, disaster recovery, and escalation activities

Develop and maintain outage procedures, recovery playbooks, incident response plans, and escalation paths

Partner with customer stakeholders to transition approved AI capabilities into secure operational use

Monitor service performance, risks, blockers, deliverables, and customer expectations

Support enterprise modernization and continuous service improvement

Progression Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.