PRINCIPAL DELIVERY MANAGER

Job Title

Scope:

Understand mobile and web product strategy

Write functional and technical requirements for new digital product features

Refine functional and technical requirements for existing digital product features

Liaison with team to communicate feature definitions to engineers, product managers, and quality assurance

Required:

3-5 years experience in similar roles

Experience: shipping mobile and web software in a regulated environment

Experience: rapid ideation, problem solving, and product definition

Experience: Ability to create new features from scratch from the idea phase, vs. product ownership and refinement of existing products

Experience: Required experience creating new products; not managing incremental change to existing products

Skills: problem solving, attention to detail, teamwork, creativity

Preferred:

Previous experience creating digital healthcare products

Previous experience launching digital healthcare products to market with user adoption

Job Responsibilities:

Responsible for driving the timely delivery of digital products and software on behalf of the business owner and product and engineering/IT teams across the entire Product or Platform organization.

Ensures team performance and adherence to enterprise methods for requirements gathering, validation, maintenance, and tracking.

Partners with Senior Director, Director, and other Principal level roles in Product Management to create and foster best practices ensuring team processes are in place.

Works with product managers to define and maintain product roadmaps and manages resource allocation and forecasting to deliver projects.

Collaborates with other Principal level roles assigned to portfolio(s) to ensure delivery management through financial, development, and resource management.

Identifies and manages dependencies between teams and between products, platforms, and operations at the enterprise level.

Reports on comprehensive product progress and resolves or escalates risks and issues to Senior Director, Director, and executive leadership as needed.

Acts as a leader in Agile product life-cycle management and develops tool sets, frameworks, and best practices to support delivery management teams.

Stays informed on product and platform architecture needs to proactively identify and alleviate organizational bottlenecks and support critical deadlines.

Co-leads the Delivery Management Chapter to develop, promote, and evolve soft and hard skills to identify and mitigate risk throughout the product lifecycle.

Actively supports a culture of empowered teams and builds, retains, coaches, and mentors Delivery colleagues and Scrum team members.

Creates frameworks, guidelines, and best practices to ensure consistent and best in class delivery management methodologies.

Partners closely with organization-wide IT and Engineering leadership to support enterprise coordination efforts and priorities.

Builds strong relationships with internal and external partners to maximize delivery management support and impact.

Ensures delivery of high-value products aligned with business goals and user experience optimization.

Leads daily Scrum ceremonies and advocates for iterative design, build, and testing of end-user solutions based on requirements, pain points, and change requests.

Collaborates with Product Managers in backlog grooming, roadmap definition, sprint backlog grooming, end of sprint demos, and retrospectives.

Produces and socializes Scrum metrics including velocity, capacity, and burn down charts.

Preferred Skills & Experience:

Proven experience in product management for life sciences, healthcare payor, or regulated industries including commodities, banking, information managed systems for digital education, government, or non-profit sectors.

Required Education:

Bachelor's degree.

Preferred Certifications & Licensure:

Strong familiarity with Scrum - Certified Scrum Master (CSM), Advanced Certified Scrum Master (ACSM), PMI Agile Certified Practitioner, Certified Scrum Professional (CSP).