Analyst II Business Process Transactions

Wholesaler Support Representative

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

The primary responsibility of a Wholesaler Support Representative is to support Brighthouse Financial internal and external wholesalers with inquiries concerning newly submitted business, as well as discuss and explain existing annuity business across all distribution channels and products. Wholesaler Services also provides pro-active and follow-up outbound calls with wholesalers and/or advisors. An associate in this position is expected to utilize various resources to assess a situation and determine an appropriate course of action.

Principal Responsibilities:

• Answers incoming phone calls regarding annuity products from Wholesalers and advisors. Discuss all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
• Demonstrates consistent proactive communication with internal and external customers and partners.
• Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information.
• Responds promptly and calmly to changing events and new situations.
• Maintains and builds a rapport and working relationship with Wholesalers.
• Cross-trains across franchises in New Business, Existing Business, and Death Claims in order to load balance inbound calls.
• Performs other duties as required.

Knowledge/Skills/Competencies Required:

• Series 6 designation preferred
• 3 or more years of customer service experience
• Superior customer service and communication skills
• Strong knowledge of Brighthouse Financial procedures and processes
• Demonstrates problem solving and organizational skills
• Ability to work well under the pressure of working against strict quality and performance guidelines

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.