Order Preparation Subject Matter Expert

Subject Matter Expert For Order Preparation / Provisioning

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

In this position, you will serve as the Subject Matter Expert for Order Preparation / Provisioning in support of the DISN Consolidated Provisioning (DCP) effort at the Columbus, Ohio location. This position provides senior technical and operational support for the Order Preparation phase of the provisioning lifecycle, where draft service orders are developed from validated service requests and preliminary circuit designs and transitioned through Government-provided systems.

The SME will serve as a technical escalation point for Order Preparation / Provisioning personnel, provides shift-level technical guidance, supports training and quality improvement, and assumes delegated technical-lead responsibilities that reduce routine workload on the Team Lead while remaining within established authority limits. The SME will maintain expert working knowledge of draft service-order development, DISN and commercial circuit paths, Held in Abeyance (HIA) resolution, Telecommunications Service Priority (TSP), Quality of Service (QoS), Government tracking repositories, MCL and CP&D documentation, EIS transition activities, and related DCP functional interfaces while continuing to perform production work as mission needs require.

Competencies

• Advanced Order Preparation / Provisioning Expertise
• Technical Leadership and Escalation Management
• Quality Compliance and Attention to Detail
• Training, Coaching, and Knowledge Transfer
• Analytical Problem Solving and Sound Judgment
• Communication and Cross-Functional Collaboration
• Workload Awareness, Prioritization, and Accountability

Supervisory Responsibility

This position may have personnel supervisory responsibility. The SME provides delegated technical leadership, escalation support, training, coaching, workload coordination, technical review, and other shift-level operational assistance within established authority.

Work Environment

This job operates in a professional secure office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. Government or ICS-owned equipment and materials will be maintained in a safe and secure location. While working in a remote office capacity, the position requires a safe and ergonomically sound work environment and holds ICS harmless for injury to others at the remote location.

Physical / Mental Demands

This is primarily a sedentary role; however, some mobility and filing are required. This would require the ability to move from one location to another, lift files, open filing cabinets, and bend or stand as necessary. Ability to type on a keyboard and use computer monitors for extended periods. This position requires the ability to read, analyze, and interpret data for long periods and make decisions in a high-pressure environment.

Position Type/Expected Hours of Work

This is a full-time position requiring at least 40 hours per week to meet contract requirements. The position may support either day shift or second shift, based on operational needs. Day-shift hours must begin and end within DISA core business hours of 6:30 AM to 5:30 PM Eastern Time. Second shift typically operates from 2:00 PM to 10:00 PM Eastern Time. After-hours work or work beyond 40 hours per week may occasionally be required.

Travel

Limited travel is expected for this position, less than 10% throughout the year.

Education and Experience Requirements

1. High School diploma or equivalent, and

2. Six (6) years or more of military experience in a communications field or an applicable technical field.

3. Minimum active Secret security clearance

Work Authorization/Security Clearance

Minimum active Secret Clearance