Nonprofit Donation Processor / Pledge Drive Specialist

Job Description:

• Answer inbound calls from donors
• Follow structured scripts and campaign procedures
• Accurately enter donation and pledge information
• Confirm donor and transaction details
• Navigate computer systems while speaking with callers
• Maintain professionalism and confidentiality
• Follow compliance and quality standards
• Meet established attendance and performance expectations
• Provide professional donor support for established nonprofit fundraising campaigns

Requirements:

• High school diploma or GED
• At least six months of remote customer-service experience or one year of onsite customer-service experience
• Strong verbal communication and active-listening skills
• Accurate data-entry and basic computer skills
• Ability to navigate multiple systems while speaking
• Professional and dependable work habits
• Quiet, dedicated home workspace
• Windows 11 computer
• At least 8GB of RAM; 16GB recommended
• USB headset with noise cancellation
• Wired high-speed internet
• Direct Ethernet connection
• Quiet, distraction-free workspace
• Dual monitors recommended
• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
• Required certification must be completed before servicing
• Eligibility may depend on experience, location, equipment, background requirements, and certification results

Benefits:

• Work from home
• Flexible scheduling
• Select available servicing hours and intervals
• Contract rates generally range from $13–$15 per hour
• Campaigns may offer servicing intervals throughout the day and night
• Required certification completed before servicing
• Continued access to campaigns based on reliability, attendance, quality, and performance