Order Entry Specialist

MARS Solutions Group is looking for an experienced Order Entry Specialist located in Houston, TX. Our client is an automation industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Job Overview

We are seeking an Order Entry Specialist professional to join our team in Houston, TX. This role will provide customer service and order support for a broad range of products. The ideal candidate will be detail-oriented, customer-focused, organized, and comfortable working in a fast-paced environment.

The position involves reviewing and processing customer orders, resolving discrepancies, assisting customers with inquiries and returns, and coordinating with internal teams to ensure customer needs are met.

Responsibilities

Review, analyze, interpret, and enter customer orders accurately.

Verify pricing, inventory availability, discounts, customer information, and shipping instructions.

Coordinate pricing for special items and job quotes.

Determine and schedule orders based on urgency and customer requirements.

Contact customers, sales representatives, and distributors to clarify order information or obtain missing details.

Respond to customer questions, complaints, and issues via phone and email.

Handle customer calls for U.S. and Canada.

Assist customers with order placement, order cancellations, returns, and warranty-related requests.

Provide product alternatives or substitutions when items are out of stock.

Assist customers with navigating and using B2B portals.

Verify and update customer account information as needed.

Process and issue Return Material Authorizations (RMAs).

Work closely with internal teams, including planning, materials, and shipping, to meet customer requirements.

Provide backup support for Canadian customer care activities.

Maintain accurate records related to pricing, discounts, product information, and customer accounts.

Perform other duties as assigned by the Customer Service Manager.

Qualifications

High school diploma or equivalent.

Strong computer skills and basic knowledge of Microsoft Office.

Strong typing and data-entry skills.

Excellent verbal and written communication skills.

Strong attention to detail and accuracy.

Positive, professional, and customer-focused attitude.

Ability to handle customer complaints and returns effectively.

Ability to research information and identify solutions quickly.

Ability to work effectively in a fast-paced environment.

Ability to work independently as well as collaboratively with a team.

Experience reviewing, updating, or modifying customer account information is preferred.

Preferred Qualifications

Experience with SAP or similar ERP systems.

Previous experience in customer service, order management, or order entry.

Experience in an industrial, manufacturing, or motor control environment.

Additional Details:

Duration: 12 Months with possibility of extension

Location: Houston, TX 77032

Shift hours: Monday Friday, 8:00 AM 5:00 PM

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.