Tech Support Analyst
- Full-time
Fusion HCR is Hiring!
Role: Tech Support Analyst
Location: Atlanta, Georgia
Work Arrangement: On-site
Employment Type: Full-time
Ready to be the person everyone calls when technology stops cooperating?
We’re looking for a hands-on IT Support Analyst for a preferred client who enjoys solving problems, working directly with users, and taking ownership of issues from initial ticket through resolution. This is a 100% onsite role with a strong focus on high-touch support, including assistance for executives and senior leadership.
What You’ll Do
Handle IT support calls, tickets, troubleshooting, and escalations.
Provide onsite support and assist with employee onboarding.
Troubleshoot PCs, software, hardware, network, connectivity, security, and access issues.
Support Windows, macOS, Microsoft 365, Active Directory, mobile devices, and AV equipment.
Assist with asset management, deployments, and special IT projects.
Provide professional, responsive support to users at all levels.
What We’re Looking For
5+ years of IT support experience, preferably in an enterprise environment.
Strong Windows and macOS troubleshooting skills.
Experience with Microsoft 365 and basic networking/security concepts.
Strong communication and customer-service skills.
Experience with tools such as ServiceNow, Active Directory, SCCM, Intune, Teams, SharePoint, Power Platform, Dynamics 365, Fortinet, or VoIP is a plus.
A+, Network+, Security+, MS-900, or similar certifications are a plus.
Why Join Us
Help support technology operations for a company serving the industrial marketplace through more than 550 North American locations.
Work alongside a North American IT Support team of more than 20 people and an extended internal IT organization of more than 300.
Gain broad exposure to enterprise IT support across devices, software, networks, security, onboarding, and emerging technology.
Provide high-visibility, direct service to employees, executives, and board members at Motion’s Atlanta office.
Take on varied responsibilities spanning troubleshooting, special projects, asset management, and on-site technical support.