Hotel Front Desk Associate

Job Description

We are seeking a friendly, dependable, and professional Front Desk Associate to join a small hotel team. This position is responsible for providing excellent customer service to guests while assisting with reservations, check-ins, check-outs, payments, and daily front desk operations.

The ideal candidate will be organized, comfortable working with the public, and able to handle multiple responsibilities in a professional and positive manner.

Responsibilities

• Greet guests in a friendly and professional manner
  

• Check guests in and out of the hotel
  

• Make, update, and cancel reservations
  

• Answer incoming phone calls and assist with guest questions
  

• Verify guest information and reservation details
  

• Process cash and credit card payments accurately
  

• Provide room keys and information about hotel amenities
  

• Respond to guest requests, concerns, and complaints professionally
  

• Communicate guest needs with housekeeping and maintenance staff
  

• Monitor room availability and room status
  

• Maintain accurate guest and reservation records
  

• Assist with wake-up calls, guest messages, packages, and special requests
  

• Provide guests with information about local restaurants, attractions, and businesses
  

• Complete basic administrative duties, reports, filing, and paperwork
  

• Keep the front desk and lobby area clean, organized, and presentable
  

• Complete shift reports and communicate important information to incoming staff
  

• Report safety, maintenance, or security concerns to management
  

• Assist with other hotel duties as needed
  

Requirements

• Previous customer service, hospitality, retail, receptionist, or front desk experience is preferred
  

• Strong communication and customer service skills
  

• Friendly, professional, and dependable
  

• Comfortable answering phones and speaking with guests
  

• Basic computer and data-entry skills
  

• Ability to learn hotel reservation and property management systems
  

• Strong attention to detail and organization
  

• Ability to handle multiple tasks in a fast-paced environment
  

• Must be able to remain calm and professional when handling guest concerns
  

• Reliable transportation and consistent attendance required
  

• Must be available to work assigned weekends and holidays when needed
  

Ideal Candidate

We are looking for someone who:

• Enjoys helping people
  

• Has a positive and welcoming personality
  

• Is dependable and punctual
  

• Works well independently and as part of a team
  

• Can communicate professionally with guests and coworkers
  

• Is willing to assist in different areas of the hotel when needed
  

Benefits

• Consistent work opportunity
  

• Friendly, team-oriented work environment
  

• Opportunity to gain hospitality experience
  

• Potential for additional hours and advancement
  

• On-the-job training
  

Apply Today

If you are dependable, professional, and enjoy providing great customer service, we encourage you to apply for this Hotel Front Desk Associate position.

Requirements
Strong customer service and communication skills Must be well-spoken and comfortable communicating with customers Comfortable using computers and learning/navigating different software programs Strong attention to detail when preparing tickets and estimates Able to communicate pricing and repair information clearly Professional appearance and attitude Dependable, organized, and able to work in a fast-paced environment Automotive or repair shop experience is a plus