Senior Manager of QA, Complaints and Grievances

Quality Assurance Lead

You lead quality assurance, complaint resolution and grievance processes. Complaints are acknowledged within 24 hours, updates provided within 10 business days, and disposition reached within 30 business days you own hitting those, and the database that proves it.

What You Will Do

• Maintain the complaint database and work with the Department liaison.
• Run root cause analysis and implement corrective actions that stick.
• Keep member communications transparent throughout.
• Document everything, and follow through.

What We Are Looking For

• Experience in quality assurance, complaint management or healthcare compliance.