Customer Service Representative - Healthcare
- Permanent, Full-time, Temporary
Job details
Employment Type: Full-Time / Contract-to-Hire
Location: On-site (Boise, ID)
Schedule: Monday - Friday, 8:00 AM - 9:00 PM (Shift availability required)
Pay: DOE
About the Role: ...
Are you a compassionate communicator with strong problem-solving skills? We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for patients navigating their financial accounts, providing empathetic support, resolving inquiries, and assisting with balance resolutions.
If you thrive in a fast-paced, metrics-driven environment and want to build a rewarding, long-term career in healthcare operations, we want to hear from you!
Responsibilities:
- Patient Support & Communication: Handle high-volume inbound and select outbound phone calls from patients, physician offices, and insurance carriers with professionalism and empathy.
- Account & Billing Resolution: Answer questions regarding billing statements, insurance claim processing, and financial policies; troubleshoot complex account inquiries to guide patients toward resolution.
- Payment Assistance: Confidently discuss financial obligations and process self-pay patient balances.
- Account Maintenance & Quality: Accurately update patient demographic and contact details while strictly adhering to HIPAA guidelines and quality assurance standards.
- Documentation & Teamwork: Maintain detailed, clear records of all account interactions and collaborate across administrative departments to deliver a seamless patient experience.
Qualifications:
Experience: Minimum of 2 years in a call center, customer service, collections, healthcare customer service, or revenue cycle role.
Skills: Strong communication, active listening, and problem-solving skills with a high degree of empathy.
Performance Focus: Proven success in a metrics-driven environment balancing productivity, quality, and customer satisfaction.
Adaptability: Ability to process information quickly and accurately in a fast-paced workplace.
Bonus points for:
- Background in Healthcare Revenue Cycle Operations or Patient Financial Services.
- Prior experience with Epic electronic health record software (Revenue Cycle or Customer Service modules).
- Previous experience in medical billing or healthcare collections.
Experience:
1-4 years
Why Join Us?
Career Growth: Opportunities for continuous learning, structured mentorship, and leadership development.
Stability & Path to Permanency: Excellent long-term potential with a clear pathway toward full-time direct employment based on performance.
Impactful Work: Help patients navigate their healthcare experience with clarity, respect, and confidence.
Ready to take the next step in your healthcare career? Submit your resume today to be considered!
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Employment Type: Full-Time / Contract-to-Hire
Location: On-site (Boise, ID)
Schedule: Monday - Friday, 8:00 AM - 9:00 PM (Shift availability required)
Pay: DOE
About the Role:
Are you a compassionate communicator with strong problem-solving skills? We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for patients navigating their financial accounts, providing empathetic support, resolving inquiries, and assisting with balance resolutions.
If you thrive in a fast-paced, metrics-driven environment and want to build a rewarding, long-term career in healthcare operations, we want to hear from you!
Responsibilities:
- Patient Support & Communication: Handle high-volume inbound and select outbound phone calls from patients, physician offices, and insurance carriers with professionalism and empathy.
- Account & Billing Resolution: Answer questions regarding billing statements, insurance claim processing, and financial policies; troubleshoot complex account inquiries to guide patients toward resolution.
- Payment Assistance: Confidently discuss financial obligations and process self-pay patient balances. ...
- Account Maintenance & Quality: Accurately update patient demographic and contact details while strictly adhering to HIPAA guidelines and quality assurance standards.
- Documentation & Teamwork: Maintain detailed, clear records of all account interactions and collaborate across administrative departments to deliver a seamless patient experience.
Qualifications:
Experience: Minimum of 2 years in a call center, customer service, collections, healthcare customer service, or revenue cycle role.
Skills: Strong communication, active listening, and problem-solving skills with a high degree of empathy.
Performance Focus: Proven success in a metrics-driven environment balancing productivity, quality, and customer satisfaction.
Adaptability: Ability to process information quickly and accurately in a fast-paced workplace.
Bonus points for:
- Background in Healthcare Revenue Cycle Operations or Patient Financial Services.
- Prior experience with Epic electronic health record software (Revenue Cycle or Customer Service modules).
- Previous experience in medical billing or healthcare collections.
Experience:
1-4 years
Why Join Us?
Career Growth: Opportunities for continuous learning, structured mentorship, and leadership development.
Stability & Path to Permanency: Excellent long-term potential with a clear pathway toward full-time direct employment based on performance.
Impactful Work: Help patients navigate their healthcare experience with clarity, respect, and confidence.
Ready to take the next step in your healthcare career? Submit your resume today to be considered!
Show lessShow more
key responsibilities
? Patient Support & Communication: Handle high-volume inbound and select outbound phone calls from patients, physician offices, and insurance carriers with professionalism and empathy.? Account & Billing Resolution: Answer questions regarding billing statements, insurance claim processing, and financial policies; troubleshoot complex account inquiries to guide patients toward resolution.? Payment Assistance: Confidently discuss financial obligations and process self-pay patient balances.? Account Maintenance & Quality: Accurately update patient demographic and contact details while strictly adhering to HIPAA guidelines and quality assurance standards.? Documentation & Teamwork: Maintain detailed, clear records of all account interactions and collaborate across administrative departments to deliver a seamless patient experience.
experience
1-4 years
skills
Background in Healthcare Revenue Cycle Operations or Patient Financial Services.Prior experience with Epic electronic health record software (Revenue Cycle or Customer Service modules).Previous experience in medical billing or healthcare collections.
qualifications
Experience: Minimum of 2 years in a call center, customer service, collections, healthcare customer service, or revenue cycle role.Skills: Strong communication, active listening, and problem-solving skills with a high degree of empathy.Performance Focus: Proven success in a metrics-driven environment balancing productivity, quality, and customer satisfaction.Adaptability: Ability to process information quickly and accurately in a fast-paced workplace.
education
No Degree Required
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