Medical Secretary

Job Summary:

The Medical Secretary/Receptionist is responsible for managing front office operations in a busy medical clinic. This role includes greeting patients, scheduling and confirming appointments, registering patients, handling telephone communications, processing messages, and managing medication refill requests. The position requires strong communication skills, proficiency with electronic medical records, and the ability to maintain a professional and welcoming environment.

Responsibilities:

• Greet patients and visitors to ensure a friendly and professional clinic atmosphere.
• Check in and register patients promptly, entering demographic and insurance information.
• Explain financial requirements and collect co-pays as necessary.
• Schedule, cancel, and reschedule patient appointments in coordination with physician availability.
• Answer telephones, forward messages, and manage fax, copying, and scanning tasks.
• Process medication refill requests in a timely manner.
• Maintain accurate patient records and ensure efficient front office workflow.

Required Skills & Certifications:

• High School Diploma or GED.
• Minimum of one year experience in a fast-paced clinic environment, preferably in family practice or internal medicine.
• Strong verbal and written communication skills.
• Proficiency with electronic medical records (EMR); experience with Cerner preferred.

Preferred Skills & Certifications:

• Two years of front office experience in a medical office.
• Experience in primary care settings.

Special Considerations:

• Ability to maintain professionalism and energy in a fast-paced clinical environment.
• Must handle multiple communication channels efficiently.

Scheduling:

• Monday through Friday, 8:00 AM to 5:00 PM.