Branch Manager

General Manager - Plumbing ServicePosition SummaryA well-established plumbing contractor is seeking an experienced General Manager to lead its Service Department. This position oversees service plumbers and technicians responsible for the installation, repair, and maintenance of plumbing systems across residential and commercial , dispatch personnel, vendors, customers, and other department leaders to ensure efficient operations, high-quality workmanship, strong customer satisfaction, and departmental Key ResponsibilitiesDirect the daily operations of the Plumbing Service , manage, and provide technical support to service technicians based on workload, skill level, and customer , interview, hire, train, develop, and evaluate , installation, start-up, troubleshooting, and service , safety, and technical standards are consistently , one-on-one meetings, performance discussions, and departmental safety , utilization, and response , estimated completion times, labor hours, materials, and parts , product issues, recalls, equipment failures, and technical , goals, KPIs, and profitability , invoices, time reports, and related documentation for accuracy and timely , procedures, and safety , including maintenance, condition, appropriate usage, and parts/material , equipment, service techniques, troubleshooting procedures, and industry , start-up, and commissioning , contractors, and other resources through project completion and equipment Qualifications- Minimum of 5 years of plumbing management experience. Strong, hands-on knowledge of the plumbing trade and plumbing systems. Demonstrated experience leading and developing service technicians. Strong understanding of plumbing service, repair, installation, troubleshooting, and commissioning. Ability to read and interpret technical manuals, schematics, and control-related documentation. Knowledge of applicable plumbing codes and the ability to identify practical technical solutions. Experience managing department budgets, costs, productivity, and profitability. Strong customer service and sales capabilities. Experience developing customer relationships and identifying service or maintenance opportunities. Strong leadership, coaching, and team-building abilities. Excellent verbal and written communication skills. Strong conflict-resolution and problem-solving capabilities. Highly organized and able to manage multiple priorities simultaneously. Proficiency with Microsoft Word, Excel, Outlook, and general business software. Valid driver's license with an acceptable driving record. Ability to work nights, weekends, holidays, or other non-standard hours when business needs require Compensation & Benefits $120,000-$140,000 annual base salary, depending on experienceCompany vehicle or vehicle allowanceGas card and company cell phoneMedical, dental, and vision insuranceGroup and life insuranceLong-term disability benefits401(k) with company matchPaid time off and paid holidaysAnnual performance and compensation reviews Employment RequirementsCandidates must be willing to complete applicable pre-employment requirements, which may include a background check, drug screening, and motor vehicle record , state, or local law.