Director, SVP (Enterprise Operations Change Management)

Director, SVP Of Enterprise Operations Change Management

The Director, SVP of Enterprise Operations Change Management leads the change management capability within Enterprise Operations Enablement. This role is responsible for helping Enterprise Operations successfully adopt and sustain operational, technology, regulatory, and strategic transformation initiatives by ensuring employees, leaders, and teams are prepared for change.

Reporting to the Head of Strategic Disciplines & Capabilities, this leader will oversee a team of change management professionals and provide enterprise operations focused guidance, planning, and execution support across a portfolio of initiatives. The role partners closely with executive sponsors, program leaders, business leaders, Human Resources, Communications, Learning & Development, and the Enterprise Change Management Office (ECMO) to drive organizational readiness, stakeholder engagement, employee adoption, and realization of business outcomes.

The Director will apply and champion M&T's enterprise change management methodologies, standards, frameworks, and tools while ensuring they are effectively embedded across Enterprise Operations initiatives. Success in this role will be measured by adoption outcomes, organizational readiness, leadership engagement, and the sustained effectiveness of change initiatives across Enterprise Operations.

About Enterprise Operations Enablement:

Enterprise Operations Enablement exists to be the enterprise engine that simplifies, modernizes, and scales operations. We partner across Enterprise Operations to build the capabilities, management systems, talent practices, and operating disciplines that enable sustained transformation and operational excellence. The Enterprise Operations Change Management team plays a critical role in helping leaders and employees successfully adopt changes that improve how work is performed, measured, and managed.

Key Responsibilities:

• Lead the Enterprise Operations Change Management Capability
• Drive Adoption of Strategic Change Initiatives
• Partner with Leaders Across Enterprise Operations
• Align with Enterprise Change Management Standards
• Measure and Improve Change Effectiveness

Education and Experience Required:

• Bachelor's degree or equivalent combination of education and experience.
• 9+ years of experience in change management, organizational effectiveness, transformation, communications, learning and development, project management, or related disciplines.
• 3+ years of people leadership experience.
• Demonstrated success leading large scale organizational change initiatives within complex organizations.
• Experience partnering with senior leaders and influencing across multiple organizational levels.

Work Model & Office Location:

This is a hybrid role that combines the value of in-person collaboration with workplace flexibility. Employees are expected to work onsite four days per week and may work remotely one day per week, with the flexibility to choose their preferred remote workday. To support regular onsite collaboration, candidates must reside within a reasonable commuting distance to any of our corporate offices below:

• 1 Seneca Street, Buffalo, NY 14203
• 1 Light Street, Baltimore, MD 21202
• 850 Main Street, Bridgeport, CT 06604
• 1100 North Market Street, Wilmington, DE 19801

Anticipated Travel Requirements:

• Quarterly travel is expected for this role and may include attendance at industry conferences, client & team meetings, and other business-related events.
• Travel frequency may vary based on business needs.

Why This Role?

• Lead and grow the Enterprise Operations Change Management capability.
• Support some of M&T's most significant operational transformation initiatives.
• Partner directly with senior leaders across Enterprise Operations.
• Improve organizational readiness, employee adoption, and business outcomes.
• Help Enterprise Operations successfully deliver and sustain change while leveraging M&T's enterprise change management framework.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.