Google Dialogflow CX Developer

Role: Google Dialogflow CX Developer
Location: Thousand Oaks, CA (Remote)
Pay Rate: $60 - 70/hr on C2C

Let's create our future together at The AES Group!

About The AES Group
The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies.

Desired Competencies Technical / Behavioral
Must-Have Skills

• Google Dialogflow CX
• CCAI
• Looker Studio
• AI Development
• Google Cloud Certification
• Node.js
• BigQuery
• SQL
• Programming Language

Good-to-Have Skills

• Generative AI
• AWS
• Python
• NLP
• Voicebot
• Chatbot
• Life Sciences Domain

Responsibilities

1. Development of Chatbot and Voicebot using Google Cloud Dialogflow CX by designing and implementing conversational Al solutions by creating intents, entities, training phrases, fulfillment logic and integrating Webhooks and APIs.

2. Experience in Looker Studio (Data Studio), SQL and Big Query for the Dashboard analytics development based on the key performance metrics

3. Integrate bot with Google Cloud Functions, Firestore DB and third party APIs.

4. Implement mutli-turn conversations, error handling and contextual routing for optimal user experience.

5. Participate in Agile ceremonies (e.g., sprint planning, daily stand ups, backlog refinement) and adapt validation processes to align with Agile workflows.

6. Hands on experience in JIRA for development task activities and defect fixes

7. Continously improve conversational design using analytics insights

8. Collaborate with system owner, business owner and stakeholders to align chatbot goals with business objectives

9. Expereince in Node.js or Python for webhook and fulfillment development.

10. Handling end to end CI/CD pipelines using Gitlab and DevOps practices

11. Knowledge on designing the Architecture for conversational AI.

12. Collaborate with cross functional teams to analyze the impact of integrated systems and provide guiadance to the team on required testing activities.

13. Ensure timely delivery while maintaining high quality and complainace standards

14. Contribute to your development and the teams technical skills by demonstrating inclusive behaviours and establishing a culture of highest performing teams

15. Keep up to date with industry news and developments to support business development opportunities and solutions